The Implementation Specialist contributes to the overall success for the implementation of all new customer onboardings for both small, independent pharmacies as well as large regional and national chain pharmacies. This includes direct communication with the Sales team and new McKesson customers. The position will work with a strong team and is expected to implement up approximately 200 new customers a year. The Implementation Specialist’s role is to ensure that the customer’s initial experiences are acknowledged as best in class. Key Responsibilities Responsible for the analysis and end-to-end implementation of new customers Communicates directly with Sales team on a daily basis to ensure all aspects of customer setups are accurately completed Will ensure all SLAs are met by all internal partners to release an account in a timely manner Monitors customer satisfaction with new implementations and ensure performance exceeds customer expectations Track quality metrics to ensure that implementations are completed at the expected high standard Create and follow established processes and template guidelines that ensure implementation initiatives proceed according to established best practices Effectively communicate product, price, promotion, and procedure information to customers and Sales team Interfaces with all areas affected by the implementation which may include customers and other McKesson departments (Sales, DC Operations, Credit, Regulatory, Pricing) Oversees/coordinates all aspects of implementation and serves as project lead between customers and various internal and external resources Assess implementation issues and develops resolutions to meet productivity, quality, and customer satisfaction goals Develops detailed implementation plans and status reports Off board customers who no longer wish to remain a part of McKesson Track Health Mart contracting for both new and existing customers Business Experience Typically has 3-5 years of experience in project management, sales support, operations, or administration. Strong interpersonal, oral, and written communication, project management and business acumen. Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook. Minimum Education/Training Degree or equivalent experience Expected Competencies High degree of self-motivation and ability to work independently in a high stress, fast-paced, quality-oriented environment Strong organizational skills and ability to manage multiple implementations at one time Positive, professional demeanor and presentation in all internal and external interactions A strong attention to quality, detail, and confidentiality Excellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customers Ability to manage effective meetings; keeping them on track, focused and encouraging active participation A fast learner with an innovative and positive approach Additional Knowledge & Skills Pharmaceutical industry experience a plus Smartsheet, Tableau, SQL, MS Access knowledge a plus Working Conditions General Office Physical Requirements General office demands At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here. As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position $22.46 - $37.43 McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site. Join us at McKesson! We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. By providing your personal information here, you are acknowledging our privacy statement. 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