Our goal is simple: provide the driving skills to stay safe for a lifetime. Our customers come to us because of our outstanding reputation in the market and the amazing training that we provide. As a key member of the company, our specialist will help carry out our customer-success strategies, build strong relationships with customers and collaborate with other departments to consistently deliver excellent client experiences. We seek a dynamic, energetic, and seasoned candidate that enjoys taking and making inbound and outbound calls. This position is full-time, in-office at our Castle Rock location. 

OBJECTIVES OF THIS ROLE: 

• Guide prospects to enroll in training commensurate with their goals and objectives

• Establish relationships as a trusted advisor to help ensure the continued value of our services

• Maintain customer-success strategies and execute on defined follow up processes 

• Grow our market share by developing raving fans

RESPONSIBILITIES:

• Calling on online enrollments generated from our website- reviewing their purchase and ensuring they understand our market differentiators and our process

• Assisting prospects over the phone, helping them to decide on and purchase the driver education program that best suits their needs/ upselling into larger training programs

• Scheduling training appointments upon enrollment

• Updating customer information in our CRM (Customer Relations Management) software

• Consistently exceeding performance targets and daily call goals

• Communicating effectively with team members and management

• Identifying and pursuing opportunity within our database of prior and existing clients

A SUCCESSFUL CANDIDATE BRINGS:

• Excellent verbal skills, being comfortable having a consultative conversation
• Ambition and self-motivation to take initiative performing tasks without prompting
• Constant positive attitude
• A solid work ethic
• A hunger to succeed
• A team-player mentality

BONUS SKILLS AND QUALIFICATIONS:

• Phone sales experience

• Proven closing skills

• Experience using CRM software, and VOIP system

• Car or driving enthusiasts, educators, coaches, trainers, mentors ideal