Overview

Company Summary

MasTec, Inc. is a leading national infrastructure construction company. Utility Services Group (USG) is part of the Power Delivery Segment and focuses on the electrical distribution, substation, water, transmission, and natural gas distribution infrastructures.

Job Summary

MasTec is currently seeking a Customer Service Specialist in Miami, FL.

Responsibilities

• Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer.
• Gaining the customer’s agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms.
• Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company’s policies and procedures.
• Requires great customer service and communication skills, as well as purposeful follow up and documentation skills.
• Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors.
• Ability to read and understand construction and engineering plans.
• Coordinate special projects as assigned. 
• Perform other duties as assigned. 

Qualifications

Minimum

• High school diploma, or equivalent.
• 2 years of customer service experience, preferably in the construction industry.

Preferred

• Bilingual (English and Spanish).
• Associate degree.

Physical Demands and Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 20 pounds.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE).

Equal Employment Opportunity:The Company’s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.