Overview

Job Summary:

The Business Manager will oversee and lead the clinic operations and employees.

Essential Responsibilities:

• Overseeing and managing daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests.
• Assisting franchise owner in setting and achieving membership and retail sales and profitability goals and partnering with franchise owner to regularly monitor progress against goals.
• Managing staff and training, monitoring, and coaching the performance of sales associates.
• Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining and terminating employees as well as all associated recordkeeping.
• Managing key business operations including inventory, bank deposits, marketing, etc.
• Maintaining a professional, clean, and safe environment for employees, members and guests, and developing a culture in the franchised location that embraces and reflects the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.

Duties/Responsibilities:

• Collaborates with leadership to develop sales goals and best practice strategies.
• Provides leadership to the front desk team. Motivates and encourages sales team to ensure goals are met.
• Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, franchise owners, and regional developers.
• Reviews and analyzes sales and operational records and reports; uses data to project sales, set goals, and complete Month to Date/End of Month reports.
• Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations.
• Follows budget when processing orders for clinic supplies and retail.
• Be able to communicate information to franchise owner and other individuals in the Massage Envy Franchise network.
• Maintain client and employee confidentiality.
• Performs other duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Ability to work 40-45 hours, in or outside of clinic.

Education and Experience:

• Have a college degree (preferred).
• Have previous management, marketing, and sales experience within a service or retail industry.
• Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff.
• Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends in sales reports.
• Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians.

What We'll Accomplish Together

As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal.

What it Takes to Succeed

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.