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Description
The Visitor Experience Coordinator plays a vital role in the overall success of the visitor experience at MASS MoCA, providing a foundation for our guest’s experience in a welcoming, enthusiastic, and engaging way. The primary focus of the Visitor Experience Coordinator position is to provide administrative support to the Visitor Experience management. They also play a crucial front-facing role, interacting with a diverse group of visitors through email and phone communications as well as in person. They further act as a greeter and/or guide, offering information about the history of MASS MoCA, as well as current and past exhibitions and performances, establishing connections to promote educational and performing arts programs, encouraging visitors to explore the North Adams community and the Berkshires at large, and imparting any other information that provides the best possible experience at the museum and in the surrounding community.
The Visitor Experience Coordinator is a confident and articulate professional who is creative, energetic, and accountable, yet collaborative and team-oriented. This role will require a high level of both internal and external communication and coordination. They will assist the Visitor Experience management team. in planning, coordinating logistics, and facilitating guided and self-guided tours and special events, during and outside of regular museum hours including: answering queries from phone or email; arranging dates, calculating pricing and processing payments; providing groups all the information they need beforehand to streamline their visit; and informing departments of upcoming tours and special events. They must be an excellent communicator and relationship builder, skilled at and committed to engaging visitors of all ages, interests and abilities. The Visitor Experience Coordinator will assist the Visitor Experience management team in the development of initiatives to create an inclusive, welcoming environment at the museum as well as in North Adams. The Visitor Experience Coordinator is well-organized, detail oriented, flexible and solution oriented, capable of pivoting gracefully in response to changes in details and schedules while maintaining composure in a fast-paced environment.
The Visitor Experience Coordinator will work full-time Thursday – Monday and is expected to work holidays, evenings, and festivals when needed. The Visitor Experience Coordinator reports to the Visitor Experience Manager.
As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.
Duties and Responsibilities:
Requirements
Qualifications
Work Conditions
Physical Requirements
Non-exempt.
Minimum starting wage: $19.00/per hour.
Full Time
$42k-56k (estimate)
10/29/2022
05/31/2023
massmoca.org
North Adams, MA
200 - 500
The job skills required for Visitor Experience Coordinator include Customer Service, Futures, Initiative, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Visitor Experience Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Visitor Experience Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Visitor Experience Coordinator positions, which can be used as a reference in future career path planning. As a Visitor Experience Coordinator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Visitor Experience Coordinator. You can explore the career advancement for a Visitor Experience Coordinator below and select your interested title to get hiring information.