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Patient Service Representative
Full Time 6 Months Ago
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Mass Lung & Allergy PC is Hiring a Patient Service Representative Near Worcester, MA

POSITION SUMMARY

As a Patient Services Representative at MASS LUNG & ALLERGY (MLA) this position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all staff in support of patient services, exhibiting flexibility and a "can-do" attitude. This position will travel to any of the MLA locations to support the front office as needed. Patient services are the key priority in this position requiring the Patient Services Representative to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

60% DUTIES AND RESPONSIBILITIES:

  1. Manage large amounts of calls in a timely manner for assigned provider(s)
  2. Manage voicemail inbox for assigned provider queues
  3. Responsible for managing the schedule of assigned provider(s) including new patient confirmation calls and proactively working to fill gaps in schedules
  4. Assist with covering other provider queues and voicemails as needed according to staff vacation/time off schedules
  5. Relay messages from patients to other staff in a clear, concise manner via our EMR, eClinicalWorks (eCW)
  6. Properly document all calls in eCW in a comprehensible way with attention to detail in grammar and punctuation.
  7. Schedule appointments for new and recurring patients based on provider availability.
  8. Provide patients with support and guidance as needed.
  9. Build sustainable relationships and engage patients in accordance with MLA's mission and vision
  10. Attends staff and medical meetings, as required.
  11. Performs all duties and service in full compliance with MLA's Service Excellence Standards.
  12. Performs all duties in support of successful EHR/EPM implementation.
  13. Maintains work station, according to protocols (free of meals and open beverages).
  14. Acts in capacity as an interpreter, only if certified to do so as needed.
  15. Performs additional duties, as assigned by the Manager and in support of quality assurance and improvement.

30% QUALIFICATIONS:

  1. Excellent communication and problem-solving skills at a level necessary for understanding provider and supervisors' instructions, and for accurately documenting patients' medical information.
  2. Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.
  3. Beginner to intermediate computing and phone skills.
  4. Willingness to work evenings and/or weekends; demonstrates flexibility in regards to job duties and assignments.
  5. Ability to multi-task and work effectively in a high-stress and fast-moving environment.
  6. Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.
  7. Working knowledge of "Universal Precautions," demonstrates professionalism at all times.
  8. Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
  9. Bilingual English/Spanish and/or other languages strongly preferred.
  10. Valid Driver's License, insurance, and ability to travel as required to perform duties.

10% EDUCATION AND EXPERIENCE:

  1. High school Graduate (or GED) required.
  2. Familiarity with community / service area.
  3. Previous experience in a medical office setting is highly desirable.
  4. Electronic medical records experience preferred.
  5. Previous experience with insurance and referrals preferred.

Job Summary

JOB TYPE

Full Time

POST DATE

09/28/2022

EXPIRATION DATE

11/01/2022

WEBSITE

masslung.com

HEADQUARTERS

Leominster, MA

SIZE

<25

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The job skills required for Patient Service Representative include Confidentiality, Front Office, Flexibility, Communicates Effectively, Problem Solving, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

01/31/2022: Chico, CA

May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

01/20/2022: Akron, OH

Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

02/08/2022: Florence, SC

Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

02/17/2022: Terre Haute, IN

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

02/17/2022: Saginaw, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

01/18/2022: Amarillo, TX

Patient confidentiality must remain a primary concern.

01/31/2022: Sioux City, IA

Know how to feel, express and receive gratitude.

02/15/2022: Akron, OH

Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

01/02/2022: Norfolk, VA

Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

01/09/2022: Lafayette, LA

Step 3: View the best colleges and universities for Patient Service Representative.

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