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IT Support Specialist
Marucci Sports, LLC Baton Rouge, LA
Full Time | Retail 5 Months Ago
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Marucci Sports, LLC is Hiring an IT Support Specialist Near Baton Rouge, LA

Marucci Sports has a position available at our company headquarters for an IT Support Specialist to assist the IT Manager with all support requests from company users. This includes installing and configuring hardware, software, systems, and printers. The employee will use a variety of technical skills, proficiency with Excel, and general knowledge of IT and IT Security best practice processes. Training for the company's WMS and ERP systems will be provided. Specialist must be able to understand the user's issue, add any information needed in the ticketing system, categorize and route the ticket appropriately, and follow up to ensure completion. Attention to detail is a must! Specialist will work with internal resources and third-party IT provider to ensure success on all open items. The implementation of key controls for SOX compliance under the guidance of the IT Manager is an important part of the success of this role.

Responsibilities

  • Respond to all tickets in a timely manner.
  • When needed, gather additional information and escalate tickets for further assistance.
  • Assist with system and hardware installation as needed.
  • Manage user access systems.
  • Collaborate with our third-party IT support team to jointly complete strategic initiatives.
  • Assist with updates to policies and procedures as needed.
  • Ensure security of data, network access and backup systems
  • Preserve assets, information security and control structures
  • Produce and coordinate IT audit information where necessary
  • Daily import of web orders into ERP system
  • Review of import/export hubs for ERP and WMS
  • Make corrections to documents in each system as required
  • Assist users with error messages in the ERP system

Experience with the following technologies

  • Active Directory
  • Office 365 Administration
  • SharePoint
  • Apple and Windows experience
  • Communications systems Teams, Slack, VOIP
  • Domain environments (2012 2019)
  • ERP and Warehouse management systems a plus
  • Network Technology, Firewall, VPN, VLAN, Campus-wide wireless systems
  • Ticketing systems for issue and process tracking

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

10/19/2022

EXPIRATION DATE

12/05/2022

WEBSITE

maruccisports.com

HEADQUARTERS

Baton Rouge, LA

SIZE

100 - 200

INDUSTRY

Retail

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Marucci Sports
Part Time
$26k-33k (estimate)
3 Months Ago

The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Specialist job description and responsibilities

IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.

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IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.

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The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.

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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.

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IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Specialist jobs

Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.

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Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.

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To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.

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Successful technical support specialists possess common characteristics and aptitudes.

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Step 3: View the best colleges and universities for IT Support Specialist.

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