Martin Tractor, Inc. is a family-owned and operated 4th generation John Deere Dealership. Our company started from humble beginnings in 1926 at a farmhouse in Roanoke, Illinois.

Over the last 95 years, our company has grown and Martin Tractor, Inc. currently has 13 locations across Central and Western Illinois. Martin Tractor Inc. has a unique culture, we have a small-town feel with all the benefits of a larger corporation.

• Coordinate with Regional Sales Managers and Salesmen to help perform customer machine start-ups and optimization ( all purchases).
• Engage with local parts/service managers for any workflow or customer support needs.
• Coordinate and lead product demonstrations.
• RTK tower repairs or maintenance as needed.
• Tier 1 Customer Support via phone < 10 minutes.
  • Machine Optimization, Hardware & Software Support.
• Tier 2 Customer Support via in-person at the machine (billable).
  • Machine Optimization, Hardware & Software Support > 10 Minutes.
  • Coordinate & collaborate with the service manager to open work orders.
• Collaborate and coordinate with Connected Support Specialist.
  • Support phone calls > 10 minutes.
  • Engage with customers to grow Operations Center utilization.
    • Grow customer(s) on depth & breadth passes.
    • Grow highly engaged organizations with Operations Center.
• Lead internal & customer training of product technologies and optimization.
• Recommends order options codes to the sales team.
• Promotes and sells value-added programs & total team account management:
  • Aftermarket Initiatives
  • Sales Department Initiatives
  • SMART Packages

Experience, Education, Skills, and Knowledge

• 2 Year college degree in an agricultural/mechanical field preferred.
• Uses all sales methods properly and at the proper timing.
• Strong communication skills with the ability to influence others.
• Excellent customer service philosophy, and critical thinking problem-solving skills.
• Have a broad knowledge of agriculture equipment, not only John Deere products, but all makes and models.
• Ability to travel, work flexible hours, and good driving record.
• Must be able to stand and walk for long periods of time along with sitting, climbing, bending, reaching pushing, pulling, leaning, and twisting.
• Most duties are performed in varying temperatures and climates due to working outside on location and in the Service Department.
• Must have good balance, lift to 50 lbs and have mobility for an outdoor field environment.

• We offer 401K and Roth retirement plans with company paid Safe Harbor employer retirement contributions.
• Free development opportunities in your field of knowledge, incentive pay programs, and employee discounts.
• Membership opportunities to Deere Employees Credit Union.
• The following are for Full-time employees only:
  • Competitive Medical, Dental, and Vision benefits.
  • Free doctor online consultations.
  • Access to the V.I.P. network of physicians, outpatient facilities, and other services No cost to employees for procedures who are on PPO medical plan.
  • Company-paid basic life insurance.
  • Free Will, Living Wills, POA, and free Employee Assistance Program.
  • Supplemental life, Short term, and Long-term disability.
  • Start earning generous PTO time as soon as you start working.