Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Please note that all Martin's Point Health Care employees must be fully vaccinated against COVID-19 as a condition of employment. Position Summary Clinical Support staff work collaboratively with all members of the care team providing world class service to both the patients and staff of Martin’s Point. This is accomplished by: • Working to actively enhance patient relationships and loyalty • Pre-planning for patient visits • Managing visit cycle time, office workflows, and patient access (phone, scheduling) • Assisting assigned provider and care team with rooming and patient care procedures, including electronic documentation • Coordinating patient activities that support managing the targeted population’s health • Clinical Support staff will receive day-to-day clinical direction from the on-site RN Clinical Operations Leads, Clinical Managers or Clinical Quality Specialists Job Description Key Outcomes: Facilitates patient-centered visit by ensuring proper screening, documentation, and/or testing has been completed. Ensures all consults and charts are scanned, downloaded and communicated in preparation for patient contact. With provider supervision, work in provider desktop, review and assist in Health Matrix and other population health management functions. Coordinates and manages provider’s desktop activity (i.e., lab result reporting, phone calls, order entry, RX processing, and outreach efforts) following standard processes and protocols in oversight of meeting provider and patient needs. Triages as directed by protocols. Performs direct patient care services in accordance with clinical protocols in a patient-centered manner. Ensure provider schedule meets the needs of patients (visit and non-visit). Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes. Performs and documents necessary ancillary tests such as EKGs, PFTs, Peak Flow Rates, Rapid Strep, HCG’s, Glucose Checks, INR’s, and H. Pylori Testing. May perform various waive lab tests as ordered by provider. Performs and documents lab specimen collection/processing, eye screening and audiology screening in accordance with current protocols and policies. Depending on level of licensure, may administer immunizations, allergy shots and medications in accordance with current protocols ensuring level and scope of practice standards. Ensure exam rooms are prepared for patient visits, including equipment operability, supply inventory, and cleanliness utilizing standard stocking procedures. Ensure patient care equipment operates in accordance with quality standards. Provides patient education in support of patient visit and ongoing care. Assist with orientation and training of new staff members. Maintain clinical/technical skills and knowledge through ongoing development and continuing education. See attached Scope of Practice Addendums related to certification and licensure. Education/Experience: High School diploma or equivalent For Clinical Support I : Must hold a current MA certification by AAMA, AMT, NHA or NCCT and retain active certification for duration of employment. Completion of a two year accredited Medical Assistant Program/Associate Degree is preferred. For Clinical Support II : Completion of Licensed Practical Nurse program and an active, unrestricted LPN license required. Basic Life Support (BLS) certification is required Related experience in a physician's office, medical setting or outpatient clinic required. Clinical Skills, Knowledge and Abilities - Demonstrated ability to: Demonstrates an understanding of and alignment with Martin’s Point Values. Identify necessary equipment and materials for patient visits Room patients in accordance with established protocol and visit purpose Obtain and record vital signs. Prepare and conduct EKGs, PFTs, eye and auditory screening, and ear lavage Assist patient with peak flow Prepare patient health information via electronic records Schedule patient appointments Proper preparation of lab specimens Perform and document immunizations and injections Administer allergy shots; assess patient response (with or without provider direction depending on license) and document. Perform prescription refill per protocols Report lab results per protocol There are additional competencies linked to individual contributor, provider and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position. Physical Requirements: BASE PHYSICAL REQUIREMENTS: Code: N = Never O = Occasionally (<20%) F = Frequently (20% to 80%) C = Constantly (>80%) Exposure to Adverse Working Conditions: Noise, Noxious Odors, Temperature....................................... O Hazardous Materials...................... O Potentially Threatening Abusive Clients................................... O Communicable Diseases................ F Physical Conditions: Close Eye Work (computers, typing, reading, writing)........................................................................................ F Sedentary (continuous sitting)......................................................................................................................... O Light Work (standing, walking, lifting < 15 pounds)............................................................................................. F Moderate Work (lifting, 15-30 pounds, prolonged use of small hand instruments)................................................ O Moderately Heavy Work (lifting, moving, loading 31-50 pounds)......................................................................... N Heavy/Hard Work (above average strength and stamina, lifting > 51 pounds)...................................................... N *Please see attached addendum for Scope of Practices as defined by Boards of Nursing Scope of Practice for Clinical Support II (aligned with Licensed Practical Nurse) AN LPN shall, practice under the supervision of a RN, ARNP, or licensed physician. Such practice is guided by nursing standards established by the National Council of State Boards of Nursing and approved by the board, and shall be limited to: Collecting data and conducting focused nursing observations and documentation of the health status of clients. Planning nursing care for clients with stable conditions. Participating in the development and modification of the comprehensive plan of care for all types of clients. Implementing appropriate aspects of the strategy of care within the LPN scope of practice. Participating in nursing care management through delegating, assigning, and directing care interventions that may be performed by others, including other LPNs. Maintaining safe and effective nursing care rendered directly or indirectly. Promoting a safe and therapeutic environment. Participating in health teaching and counseling to promote, attain, and maintain the optimum health level of clients. Serving as an advocate for the client by communicating and collaborating with other health service personnel. Participating in the evaluation of client responses to interventions. Communicating and collaborating with other health care professionals. Providing input into the development of policies and procedures. Other nursing services that require education and training prescribed by the board and in conformance with national nursing standards. Additional nursing services shall be commensurate with the LPNs experience, continuing education, and demonstrated LPN competencies. LPNs who have successfully completed the curriculum of a board-approved LPN intravenous therapy course (State specific) may administer intravenous solutions under the direction of a physician. Each nurse is accountable to clients, the nursing profession, and the board for complying with the requirements and the quality of nursing care rendered and for recognizing limits of knowledge and experience and planning for or management of situations beyond the nurse’s expertise. Scope of Practice for Clinical Support I (aligned with Medical Assistant) MAs work under the license of their supervising physician. MA’s may report to Clinical Leadership staff for tasks that do not require clinical judgment. Tasks requiring clinical judgment and health counseling must be overseen by the physician they are supporting. MA’s may assist Physicians, Physicians Assistants and Nurse Practitioners with patient preparation and treatment, patient chart organization, dissemination of reports; referrals, telephone calls, inventory, ordering and general organization. MA’s may be required to have an authorization by the state to perform needle injections and venipunctures. MA’s may be required to demonstrate knowledge and demonstrate competence in vaccine/medication administration prior to and/or ongoing in their regular assignment of duties. Some states require that the medical assistants who draw blood for lab tests are certified and have passed a practical exam as part of phlebotomy training. Duties vary according to state law and include taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting during diagnostic examinations. Medical assistants collect and prepare laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments. MA’s may instruct patients about medications and special diets as directed, prepare and administer medications as directed, authorize drug refills according to protocols as directed, telephone prescriptions to a pharmacy, draw blood, prepare patients for X-rays, take electrocardiograms, remove sutures, and change dressings. MA’s serve as direct link and communicator between patient and other health care professionals. We are an equal opportunity/affirmative action employer. Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org Martin’s Point Health Care is a progressive, not-for-profit organization providing primary care and health insurance plans to the people of Maine and beyond. The organization owns and operates seven primary care health care centers with over 70 health care providers in Maine and New Hampshire and accepts most major insurance plans. Martin’s Point also administers two health plans: Generations Advantage, the largest Medicare Advantage plan in Maine, and the US Family Health Plan (TRICARE Prime®) for military families and retirees throughout New England. For more information, visit https://careers.martinspoint.org.