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Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with luggage and other requests
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Qualifications:
- Previous experience in front desk or customer service role preferred
- Excellent communication and interpersonal skills
- Strong phone etiquette and customer service skills
- Knowledge of hospitality management systems is a plus
- Bilingual language skills (English/Spanish) are desirable but not required
- Ability to handle multiple tasks simultaneously with attention to detail
- Flexibility to work various shifts including evenings, weekends, and holidays
- High school diploma or equivalent
Preferred hotel experience with Marriot Fosse PMS.
Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time | Part Time
$30k-39k (estimate)
04/05/2024
08/01/2024
The following is the career advancement route for Front Desk Agent - Hotel positions, which can be used as a reference in future career path planning. As a Front Desk Agent - Hotel, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent - Hotel. You can explore the career advancement for a Front Desk Agent - Hotel below and select your interested title to get hiring information.