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Franchised Front Office Manager

Atlanta, GA | Other
17 Days Ago

Job Description

Job Number 22155588
Job Category Rooms & Guest Services Operations
Location Atlanta Marriott Buckhead Hotel & Conference Center, 3405 Lenox Road, Atlanta, Georgia, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Atrium Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

JOB SUMMARY

Primary Purpose:

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

 

Work Performed:

  • The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:
  • Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
  • Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate; 
  • Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner; 
  • Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
  • Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;
  • Evaluate and recommend revenue driving initiatives and monitor revenue performance;
  • Recommend and implement approved changes that could improve service and increase operational efficiency; 
  • Ability to serve as Manager on Duty; and
  • Any and all other work as required to complete the primary purpose of the position.

 

JOB REQUIREMENT

  • Required Prior Experience:
  • Minimum 2 years of hospitality, front desk experience,
  • Minimum 2 years of prior supervisory experience

 

This company is an equal opportunity employer.

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