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JOB SUMMARY
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Executing Event Operations
• Solve problems and/or suggest alternatives to previous arrangements if necessary.
• Leads pre-event and post-event meetings for assigned groups.
• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Manages customer budgets to maximize revenue and meet customer needs.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Manages group room blocks and meeting space for assigned groups.
• Adheres to all standards, policies, and procedures.
• Celebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing Strategy
• Up-sells products and services throughout the event process.
• Participates in customer site inspections and assists with the sales process when necessary.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
Managing Profitability
• Manages revenue and profitability associated with events.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Reviews billing and payments with clients.
Providing Exceptional Customer Service
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Makes presence known to customer at all times during entire event process.
• Follows up with customer post-event.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with associates.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Other
09/07/2022
12/12/2022
marriottdetroitairport.com
Romulus, MI
<25
The job skills required for Events Manager include Customer Service, Product Quality, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be an Events Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Events Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Events Manager positions, which can be used as a reference in future career path planning. As an Events Manager, it can be promoted into senior positions as a Meeting/Event Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Events Manager. You can explore the career advancement for an Events Manager below and select your interested title to get hiring information.
If you are interested in becoming an Events Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Events Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Events Manager job description and responsibilities
Event managers plan and organize promotional, business and social events.
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An event manager oversees the design, set-up, and execution of events that bring people together.
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some may define event managers as working on large-scale events or handling event-day tasks more than pre-event planning.
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Event managers are typically at different stages for numerous events at any given time.
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The roles and responsibilities of an event manager are to manage the events, manage the event budget, create event plan, manage event team, send event communications using event management software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Events Manager jobs
Be a clear communicator with clients.
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Follow other event companies on social media to stay up to date with event trends.
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Leadership skills being able to show leadership capacity, whether managing bar staff, events staff or stewards.
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Able to keep a level head and adjust accordingly during a number of live events when unexpected circumstances would arise.
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Step 3: View the best colleges and universities for Events Manager.