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JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Full Time
$81k-104k (estimate)
03/18/2023
04/18/2023
marriottdetroitairport.com
Romulus, MI
<25
The job skills required for Events Manager include Customer Service, Initiative, Product Quality, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be an Events Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Events Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Events Manager positions, which can be used as a reference in future career path planning. As an Events Manager, it can be promoted into senior positions as a Meeting/Event Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Events Manager. You can explore the career advancement for an Events Manager below and select your interested title to get hiring information.
If you are interested in becoming an Events Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Events Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Events Manager job description and responsibilities
Event managers plan and organize promotional, business and social events.
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An event manager oversees the design, set-up, and execution of events that bring people together.
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some may define event managers as working on large-scale events or handling event-day tasks more than pre-event planning.
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Event managers are typically at different stages for numerous events at any given time.
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The roles and responsibilities of an event manager are to manage the events, manage the event budget, create event plan, manage event team, send event communications using event management software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Events Manager jobs
Be a clear communicator with clients.
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Follow other event companies on social media to stay up to date with event trends.
03/07/2022: Tuscaloosa, AL
Leadership skills being able to show leadership capacity, whether managing bar staff, events staff or stewards.
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Able to keep a level head and adjust accordingly during a number of live events when unexpected circumstances would arise.
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Step 3: View the best colleges and universities for Events Manager.