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Member Services Associate
$42k-52k (estimate)
Full Time | Business Services 7 Months Ago
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Marketwise Solutions is Hiring a Member Services Associate Near Baltimore, MD

Overview

Baltimore-based Stansberry Research is looking for an outgoing Member Services Associate to join a team of talented, passionate employees dedicated to serving and delivering world-class support to our subscribers.

The best Member Services Associates are genuinely excited to help new and existing customers. They are patient, empathetic and knowledgeable. Problem-solving comes naturally. They are poised in their ability to retain existing members and/or suggest additional services. Associates will work as valued team members to tackle phone and email queues and are confident in troubleshooting and investigating if they don't have enough information to resolve customer inquiries. Some of the more common inquiry topics include navigating the company website, general account questions, resolving billing inquiries and answering questions around promotions or existing services. The mission is to support customers’ needs in a way that promotes our Company’s excellence. 

This position will be on-site and based in our Baltimore HQ.

Responsibilities

  • Maximize customer experience by fielding in-bound calls as assigned in the phone queue
  • Answer customer e-mail inquiries as assigned
  • Manage time effectively by prioritizing urgent tasks
  • Provide top notch, friendly and knowledgeable service to subscribers and potential subscribers. Handle all customer interactions professionally, respectfully, patiently, and cooperatively
  • Maintain a high-level knowledge of products, campaigns, and promotions to engage in productive conversations with subscribers/potential subscribers. This involves reviewing manager/publisher/marketing communications, studying and reviewing notes and staying intimately familiar with the website layout and content
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
  • Make active efforts to generate sales to current or potential new subscribers. Encourage customers to consider additional services and/or recognize the worth in current service(s) as a part of our value-added approach. Prior sales experience is not required
  • Maintain department standards with regard to service levels, call/email quality, call/email volume, retention and sales
  • Work collaboratively with colleagues as a dependable member of the team

Qualifications

  • Bachelor's Degree; or in lieu of degree, previous customer service experience is accepted
  • Basic understanding of and genuine interest in finance and investing is preferred
  • Self-starter with a positive attitude
  • Excellent time management and interpersonal skills. Ability to remain professional at all times
  • Able to be consistently prompt and reliable to maintain appropriate staffing level
  • Exceptional oral and written communications skills, including the ability to speak clearly and understand the speech of others
  • Able to answer a high volume of customer calls, e-mails as assigned, and handle multiple tasks simultaneously
  • Able to exercise sound judgement and provide quality customer service in high pressure situations
  • Able to build rapport with customers and colleagues
  • Able to learn the company’s product offerings through training and relay information and options to customers as appropriate
  • Sedentary work that primarily involves sitting/standing
  • Visual acuity for reading and using the computer
  • Ability to hear
  • Ability to freely move about the office
  • Ability to use the phone/computer/keyboard/mouse/general office equipment for extended periods of time
  • Ability to communicate with others in order to exchange information
  • Fluency in the English language

About Stansberry Research

At Stansberry Research, we thrive on new ideas and the entrepreneurial spirit. Naturally, we always look for explorers and innovators. If you are interested in a career where your ideas won't only be heard but rather celebrated, we'd like to hear from you.

Founded in 1999 and based in Baltimore, Maryland, Stansberry Research is the largest independent source of financial insight in the world. It delivers unbiased investment advice to self-directed investors seeking an edge in a wide variety of sectors and market conditions.

Stansberry Research has nearly two dozen analysts and researchers – including former hedge-fund managers and buy-side financial experts. They produce a steady stream of timely research on value investing, income generation, natural resources, biotech, financials, short-selling, macroeconomic analysis, options trading, and more.

The company's uncompromised insight has made it one of the most respected and sought-after research organizations in the financial sector. Stansberry Research has nearly 1 million readers and more than 250,000 paid subscribers in well over 100 countries.

Our Commitment 

As an employer committed to equal opportunity and a diverse workforce, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-MH1

#LI-Hybrid

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$42k-52k (estimate)

POST DATE

08/15/2022

EXPIRATION DATE

01/10/2025

WEBSITE

marketwisesolutions.com

HEADQUARTERS

SEATTLE, WA

SIZE

25 - 50

TYPE

Private

CEO

SYDNEY DAVIS

REVENUE

$5M - $10M

INDUSTRY

Business Services

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The job skills required for Member Services Associate include Customer Service, Billing, Written Communication, Promotion, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Member Services Associate positions, which can be used as a reference in future career path planning. As a Member Services Associate, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Associate. You can explore the career advancement for a Member Services Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Member Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Services Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Member Services Associate job description and responsibilities

Member Service Associates perform a variety of support tasks to offer exceptional service to customers.

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Client service associates are often the glue that holds an advisory business together.

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Responsible for supporting the operations of an organization and assisting in customer service activities.

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Perform various administrative and clerical duties as needed and coordinate related membership communications.

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Generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization.

03/08/2022: Casper, WY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Member Services Associate jobs

Typically need at least a high school diploma or GED certificate and prior customer service or problem resolution experience.

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It is beneficial to have a sales background depending on the position or industry.

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Step 3: View the best colleges and universities for Member Services Associate.

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