Recall Specialist
MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.
Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company’s culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.
Summary
The Recall Specialist will be responsible for effectively managing a territory to ensure that critical Takata airbag recalls, and other OEM repair initiatives assigned are completed, or cases closed on identified vehicles in their assigned geography.
Essential Job Functions:

• Conduct field canvassing, “door knocks” and face-to-face visits at identified addresses to facilitate repairs or close cases with required documentation
• Utilize MarketSource Salesforce.com Dashboard to review repair case assignments and closures
• Subject matter expert on Takata Airbag Recall and/or other repair information
• Complete, upload, and record all information to specific requirements in Salesforce.com
• Utilize mapping and route optimization tools to effectively maximize productivity
• Educate VIN owners on the extreme importance of getting their vehicles repaired
• Overcome hesitancy and resistance from Vehicle owners facilitating repairs
• Develop relationships and work closely with assigned dealerships in designated markets and field team members
• Contact or visit other locations as assigned
• Complete mobile repairs, if certified

Required Knowledge, Skills, and Abilities:

• Proven experience interacting with customers in person, via phone call, text, and email
• Strong communication and organization skills
• Ability to work independently in the field with limited supervision
• Ability to analyze and utilize key information to create territory action plans to achieve business objectives
• Ability to make independent decisions in the field positively impacting business objectives
• Excellent written, verbal, and communication skills
• Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, Dealership personnel, customers, and community leaders
• Strong interpersonal skills
• Ability to work a non-traditional schedule, weekends, and evenings
• Bilingual desired (Spanish)

Job Requirements:

• High School Diploma
• 3 years’ work experience
• Automotive technician background preferred; or proven technical acumen required for mobile repair certification
• Must have reliable transportation to perform essential functions within assigned geographic area

Additional Job Requirements

• Frequently position self to get in and out of a vehicle
• Frequently positions self to work in tight or restrictive spaces when completing mobile repairs
• Regularly ascend and descend stairs
• Frequently move objects weighing up to twenty pounds
• Consistently work in outdoor weather conditions 

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.