Overview

Marin Community Clinics (MCC) is a multi-clinic network with a wide array of primary care, specialty and referral services. As a Federally Qualified Health Center, we provide vital health services to more than 38,000 insured and uninsured patients annually.

We strive to provide quality care to our patient population, which is a vibrant and diverse community of various socioeconomic levels and ethnic backgrounds. We pride ourselves on having an excellent multidisciplinary team of professionals who provide culturally-sensitive, compassionate care to all individuals regardless of ability to pay.

The Call Center Triage RN Position provides nurse triage services and health advice for MCC patients over the phone at our Novato Administrative building. The Call Center Triage RN assesses and documents patients' questions or concerns and provides nursing advice. The Call Center Triage RN schedules follow-up appointments or refers to emergency services as needed. Call Center Triage RNs gain experience in triage of a variety of acute and chronic conditions for our diverse patient population. Furthermore, they are able to improve patient care through health navigation and chronic illness self-management coaching; these are skills that are unique to our primary care setting and are a great opportunity to make a difference in the lives of our patients, many of whom need assistance with navigating health systems and their own conditions.

• 40 hours per week schedule; Monday to Friday
• 7am – 4pm or 9am – 6pm work hours (Occasional evenings/Weekends with prior advance notice)
• 1 years of direct patient care experience is required; community health and/or triage experience highly desired.

All employees are required to be fully vaccinated for COVID-19 and boosted as a condition of employment, subject to limited exemptions. New Employees are required to provide proof of being fully vaccinated for COVID-19 band boosted before the first day of employment. Exemptions to this requirement will be considered for those requesting an exemption on medical, disability, or religious grounds.

Responsibilities

Provides excellent customer service in all phone interactions.

· Provides nursing care within scope of license and clinic policy and procedures.

· Conducts assessments and triage of pediatric, adult, and gynecologic medical complaints by phone using evidence-based protocol. 

· Elicits history of present illness and pertinent past medical history to formulate nursing assessment and plan for phone triage.

· Uses protocol, clinical judgment, and experience to designate an appropriate disposition for patients calling in for medical advice.

· Documents subjective and objective information as well as a patient plan for each phone triage.

· Collaborates with patients’ primary care team as needed to coordinate follow-up care.

· Reviews and follows up Emergency Department and Hospital discharge summaries to facilitate coordination of transition to home.

Responds to patient requests for lab results, medical questions and questions and concerns regarding disease processes.· Retrieves messages from phone mail in a timely manner and responds to patient needs according to medical priority.

· Follows through in a timely manner on patient requests that come through in electronic in-boxes and via patient portal.

· Sends medication refills per clinic protocol.

· Orders medications such as emergency contraception per standardized procedure.

· Assists in the development, maintenance, revision and evaluation of clinical work-flows.

· Reacts in a positive manner to patient concerns; remains calm and displays empathy.

· Works cooperatively with other staff and departments to problem resolve conflicts and improve work-flow.

· Maintains patient confidentiality.

· Participates in required meetings.

Qualifications

• Current California RN License in good standing.
• Associate or BA Nursing degree.
• Current AHA BLS/CPR certification.
• 1 years of direct patient care experience is required; community health and/or triage experience highly desired. 
• Strong enthusiasm and willingness to pitch in whenever needed.
• Ability to perform heavy use of Electronic Health Care Records (EPIC) and instant messaging for patient care. 
• Ability to make quick and accurate assessments.
• Strong attention to detail skills. 
• Ability to write accurate and complete documentation.
• Ability to work in fast paced environment. 
• Good organizational skills.
• Excellent interpersonal communication.
• Strong critical-thinking skills.
• Excellent communication skills (written and verbal).
• Ability to work in fast paced environment. 
• Works well independently.
• Bilingual in English/Spanish is required.

Benefits Information

Hiring Bonus $1,000

Relocation Assistance: N/A

Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.