Retail Sales Manager

Salaried Year Round Position

Department: Retail

Summary: To ensure all Retail shop customers receive outstanding customer service in the most professional way possible by following all Marders procedures. Accountable for maximizing efficiencies and productivity in the shop. Paramount objective to build a cohesive driven team. Must have excellent communication skills and leadership skills.

Responsibilities include but are not limited to the following:

Retail Operations

· Accountable for monitoring the daily tasks of the shop by communicating with Inventory department and Merchandiser to maximize all in shop employees productivity

· Responsible for building the Retail Schedule based on company need, season and staff expertise working with the Assistant Manager to ensure coverage in the shop

· Responsible to lead by example in heightening the sense of communication through all of Retail department

· Build a cohesive, driven team; understanding the importance of developing the relationship between the team and the sales staff as a whole to sync as one

· Responsible for oversight of Marders cellphone policy

· Responsible for maintaining, managing the Marders VIP list

· Responsible for acting as the lead and making the call on situations when a house account should be created

· Responsible for making judgement calls on retail situations as they arise, tapping management for support as needed

· Responsible for leading the daily retail morning meeting

· Responsible for highlighting all upcoming events on a weekly basis and responsible for correct information displayed on all signage daily

Financial

• Required complete proficiency of the POS system, Marders Etiquette and Protocol/Procedure, all to be demonstrated by example proactively, and thoroughly
• Held accountable for oversight of reconciliation and proper opening & closing procedures of the registers are followed on a daily basis in a timely manner
• Responsible to sell all varieties of inventory always working as a Marders team player

· Responsible to demonstrate the ability to cross sell and achieve highest appropriate units per transaction

· Demonstrate the ability to recognize the passing of a sale as an opportunity for the company

· Accountable for facilitating the ease of the sale and transition to/from salesperson, always providing other team members support

· Responsible for constantly strategizing efforts to meet sales goals as budgeted enabling the team to hit each product line per month

· Accountable for assisting in monitoring/maintaining inventory to avoid loss notifying the appropriate person as needed

Customer Service

· Responsible for ensuring outstanding customer service for all customers entering Marders property, all clients on the telephone, and internal customers and vendors

· Accountable for understanding and displaying Marders etiquette at all times

· Responsible for ensuring all products are wrapped and protected as designated per season in Marders wrapping protocol

· Responsible for communicating and being a source of accurate product knowledge.

· Accountable for demonstrating your ability learn all aspects of products by proactively tapping the experts for training and passing a customer when warranted

· Accountable for maintaining awareness of product availability, pricing, promotions, advertisements and location within the Garden Shop and perimeter

· Be a customer obsessed and focused-relationship builder who can identify opportunity for the company through the development of customer relationships, passing leads to appropriate departments

· Accountable for acting with a sense of urgency in everything you do

Policy and Procedures

· Responsible for compliance with all Marders policies and procedure

· Responsible for proper completion of all paperwork

· Responsible for demonstrating your ability to contribute to the company’s mission of cutting edge-state of the art products and practices

Human Resources Planning and Development

· Cross-training of competencies with other employees.

· Participate in various company training programs required for the position.

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Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location