Overview: Develops and delivers organizational change management plans for technology upgrades and smaller projects with lower change impacts. Working with other change management resources, may support larger, higher priority projects. Focuses on the people side of change, including changes to processes, systems and technology, job roles and organization structures. Drives faster employee adoption and long-term change sustainability. Supports change management capability-building within the Bankwide Transformation team. Primary Responsibilities: Apply structured change management approach and tools to develop change plans to support the adoption and value realization of smaller, lower impact change initiatives. Serve as primary liaison to the change sponsor, project manager, overall project team, and stakeholders; provide guidance to enhance change effectiveness. Oversee change project schedules and resources; integrate change management activities into project plan. Build and maintain a variety of mutually beneficial stakeholder relationships that advance change management effectiveness. Conduct a variety of assessments including stakeholder assessment, change impact analyses, and change readiness. Identify, analyze and develop tactics to mitigate change barriers and resistance and enable change readiness. Support, engage, and coach senior leaders on effective change leadership. Support the development, delivery and management of communications. Work with corporate and line of business communications teams as needed. Provide input and support the design and delivery of training programs or learning resources. Work with Learning & Development teams. Define and measure business readiness and success metrics and monitor change progress. Gather qualitative and quantitative data through survey development, focus groups, interviews, and other feedback mechanisms. Develop and facilitate the implementation of change sustainability and business transition plans. Adapt to new projects and stakeholders when the subject matter is unfamiliar. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: Education and Experience Required: Bachelors' degree and a minimum of 3 years’ experience in a change management, learning and development, employee communications, or product or project management role, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ experience in a change management, learning and development, employee communications, or product or project management role Proven experience applying change management principles, methodologies and tools to projects Experience clearly communicating complex concepts in a simple manner Experience communicating verbally and in writing with senior management on status of initiatives Strong project management skills Demonstrated history of delivering quality on time Experience handling multiple tasks Experience working under time constraints in support of various initiatives Intermediate experience with word processing, spreadsheet, presentation, project management and email software Education and Experience Preferred: Bachelor's degree in Business, Marketing, Organizational Development, Organizational Behavior, Corporate Communications, or Change Management Change management certification or designation Proficient in team collaboration and file-sharing applications Excellent problem-solving skills Excellent critical thinking skills Location Buffalo, New York, United States of America At M&T Bank, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers. Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report to learn how it feels to be one of our 17,000 employees. We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences. We support our employees every step of the way. Competitive compensation Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO 401(k) match at 5% with options for Roth and discretionary employer contributions A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts We need you. Are you ready to join us? Apply today to start the journey. If you are unable to apply through this site due to technical issues or are in need of an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.