Job Summary: We are seeking a skilled and customer-oriented Desktop Support Technician to join our team. As a Desktop Support Technician, you will provide technical assistance and support to our employees, ensuring their computer systems and software are functioning effectively. You will be responsible for troubleshooting hardware and software issues, installing and configuring software applications, and maintaining computer systems. Responsibilities: - Provide technical support and troubleshooting for hardware, software, and network-related issues - Install, configure, and maintain computer hardware, operating systems, and software applications - Set up and troubleshoot network connectivity for desktops, laptops, and other devices - Collaborate with IT team members to resolve complex technical issues - Respond to user inquiries in a timely manner and provide excellent customer service - Maintain accurate records of support requests and resolutions in the ticketing system - Assist with the implementation of IT projects and initiatives - Conduct training sessions to educate employees on basic computer usage and best practices Requirements: - Proven experience as a Desktop Support Technician or similar role - Strong knowledge of Windows operating systems (Windows 7/10) and Microsoft Office Suite - Familiarity with DNS, Mac OS, Linux, network administration, Meraki firewall, LAN, GPO, ServiceNow, and desktop support best practices - Excellent problem-solving skills with the ability to diagnose and resolve technical issues - Strong communication skills with the ability to explain technical concepts to non-technical users - Ability to work independently and prioritize tasks in a fast-paced environment - Attention to detail and strong organizational skills We offer competitive compensation based on experience. If you are a dedicated professional with a passion for technology and providing exceptional customer service, we encourage you to apply for this position. Join our team as a Desktop Support Technician and contribute to the success of our organization.

Job Types: Full-time, Permanent

Pay: $21.97 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekdays

Experience:

• Desktop support: 5 years (Required)
• Network support: 3 years (Required)

Ability to Commute:

• Troy, MI 48098 (Required)

Work Location: In person