Description

ABOUT MALARK 

Since 1994 Malark Companies has been providing true third-party logistics (3PL), specializing in on-time and on-budget domestic and international freight logistics, serving regulated and independent power producers, heavy manufacturing, light assembly, packaging and distribution enterprises. We handle all domestic and international supply chain functions, from managing and moving freight, inventory, warehousing, claims processing and reporting, to packing, crating, blanket wrapping, vendor compliance, small package shipping, tracking, and more. Included in the Malark Companies portfolio is Malark Motor Express, Malark Properties and Malark Leasing. 

We’re a small company doing BIG things! If you like to stay busy, have a real impact on a business and are adaptable, think about a career at Malark. 

Summary 

The Logistics Specialist for is responsible for handling the foundational level operations and day to day processes for Malark accounts while growing the business. The primary job function is to procure cost effective transportation that meets our customers service needs. Fulfilling our customers transportation needs with a high degree of service quality, mitigate risk for our customers and our company and be compliant with all regulations (Federal, Local, DOT, FMCSA). This roles handles orders, provides solutions and communicates the status of their deliveries. Logistics Specialist will work directly with their respective Sales Executives to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience with Malark. The Logistics Specialist is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific standard operating procedures. 

Primary Job Responsibilities 

• Taking orders from customers, providing solutions and communicating the status of their deliveries 

• Call multiple carriers in the market place to negotiate price and capacity, carrier pay, risk mitigation and compliance 

• Following up to ensure deliveries are going according to the plan 

• Expediting as necessary (including a few weekend calls) to ensure customers are taken care of 

• Taking orders to quote, finding and qualifying local carriers and ensuring delivery schedules are met 

• Compiling data for reporting to continually monitor performance and look for better ways to improve 

• Ensuring our carriers meet our contract and safety (DOT/FMCSA) requirements 

• Holding carriers accountable for service and billing accuracy 

• Documenting each transaction in our system accurately so we can effectively bill (invoice) our customers 

• Problem resolution (claims, delays, mechanical issues/break downs) 

• Ensuring all of our loads are legal, compliant and permitted appropriately as needed (over size, overweight, Hazardous Materials, etc.) 

• Determining the best way to ship, negotiating rates and providing all the necessary documentation 

• Contacting new or existing customers to seek out new opportunities to drive revenue, sell new services and continually expand the customer relationships 

• Troubleshoot and escalate issues as they arise. 

• Ensure carrier compliance. 

• Source carriers & negotiate pricing as needed 

• Ensure customer standard operating procedures are being followed during the booking and dispatching process. 

• Communicate operational issues to team members and managers as required 

• Identify available carrier capacity and communicate results to team members 

• Assists with required operational and administrative load management requirements, including but not limited to: order management, pickup/delivery management, problem resolution and “system housekeeping” on an as needed basis 

• Maintains and communicated customer(s) of shipping date, anticipated delays, and any additional information needed by the customer and through completion of delivery. 

• Electronically collects and maintains paperwork such as invoices, open orders, in-transit documents archived documents and delivered orders. 

Requirements

Required Qualifications 

• Extremely organized and detail oriented. 

• Ability to demonstrate appropriate phone and email etiquette with internal and external customers. 

• Strong customer service and problem-solving skills. 

• Ability to excel in a team-based environment. 

• Self-starter with a willingness and desire to succeed. 

• Strong people skills and ability to build strong relationships. 

• Creative thinking and strategic problem-solving techniques. 

• Detail and problem-solving skills are required. 

• Organized, detail oriented, possess a sense of urgency and have the ability to be flexible and work in a fast-paced environment. 

• Must be able to work independently and proceed with objectives without supervision. 

• Must be able to multi task, be a team player, goal driven, learn quickly and adapt to change easily. 

• Excellent written and verbal communication skills. 

• Possess high energy and assertive attitude. 

• Must have punctuality and good attendance. 

• Ability to read and negotiate contracts; 

• A passion for your work and taking initiative to drive growth; 

• Highly organized and operates with a high sense of urgency; 

• Proficient with MS office software and databases 

Preferred Qualifications 

• Bachelor’s degree 

• 3 Years of experience in 3PL and Freight Logistics 

Other Conditions 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

EEO Statement 

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.