Are you an IT Professional who enjoys a varied and stimulating job? Are you passionate about using your knowledge to serve others in a growing, fast-paced environment?

Mainstay Technologies seeks the Engineering professional who is passionate about helping people, has a broad technical foundation, enjoys new technologies, has project experience, and possesses great troubleshooting skills. You’re committed to providing efficient and reliable support to clients, the team, and the company. You’ll provide advanced technical services in new projects and ongoing infrastructure support for our clients and team.

You are an essential role within the operations of Mainstay. You’ll work with our clients and internal teams to support on-premises or cloud servers, handle server outage/emergencies and other infrastructure related engineering specialties.

What you will be doing: 

• Designing and implementing on-premises and cloud infrastructure across diverse client environments 

• Designing secure server/cloud solutions for client environments using existing standards 

• Migrating on-premises workloads/data to Microsoft Azure, Office 365, and SharePoint 

• Managing individual/assigned projects from start to finish, outlining the project to determine required labor and hardware, and monitoring gauges for project ticket 

• Creating and maintaining accurate client documentation throughout the infrastructure design and support process including network diagrams, client equipment inventory, configurations in ConnectWise Manage, and photos from client sites. 

• Researching server/ cloud solutions, choosing the best solution for each client, sharing knowledge of newly implemented technologies with the team 

• Serving as a point of escalation to support, troubleshoot, and resolve advanced technical issues directly from the client or escalated internally, monitoring gauges for unresolved or unaddressed service requests 

• Working with the team to assist with research and design (R&D) initiatives created by the Director of Engineering 

• Maintaining accurate time entries and effective time management to ensure productivity in a fast-paced work environment 

• Responsible for completing standard infrastructure design, assisting in R&D initiatives, and the initial support of escalated requests while maintaining accurate documentation and client billing 

What you should be like: 

• Client focused with strong written and verbal communication skills 

• Strong problem-solving skills and able to take a challenge, break it down and solve it by existing or new process 

• Ability to follow and adhere to defined process 

• Ability to effectively multi-task and work in a fast-paced environment while producing high quality results 

• Passionate about technology with a thirst for knowledge, continuously learning new technology

• A high level of compassion for both the team and clients: enjoy relating with staff & clients 

• Deal maturely with the pressures of the job and take ownership over your own work 

• Ability to collaborate, listen to others, seek differing opinions, and have open decision making 

Qualifications and skills expected: 

• 3 years of engineering experience building, implementing, and supporting server infrastructure, cloud and on-premises.

• Depth of skills and experience in server administration such as: 

• Modern Windows Server operating systems and underlying services such as: Active Directory, DNS, DHCP, DFS, NPS, RADIUS.

• Microsoft Azure Infrastructure-as-a-Service: Setup of Servers, Networks, Storage, and VPN connectivity to on-premises equipment. Migrating workloads to Azure.

• Office 365/Exchange Online administration.

• Backup technologies: VEEAM, Datto, Network Attached Storage, Azure Backup.

• Virtualization: VMWare and HyperV hosts, high-availability clusters.

• Shared storage concepts and functional working skills with various shared storage technologies (provisioning LUNs, expanding volumes, configuring RAID, etc.) on Dell/EMC, Lenovo, or equivalent SAN. 

• Current certification in Microsoft Server/Azure, VMWare, or other infrastructure related certificate preferred 

• Formal Education (Associates or Bachelors) in Computer Science preferred but not required 

• Basic understanding of Networking technologies: Cisco, Cisco Meraki, Fortinet, or equivalent knowledge preferred 

• Developing and maintaining business continuity and disaster recovery processes experience preferred 

About Mainstay 

Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work.

It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics. We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times.

Benefits 

This is a full time, salaried position with a full benefits package, including: 

• A flexible and fun work environment with events, lunch learns, ping pong, snacks, games, and books 

• 3 weeks of PTO (4 weeks after 2 years) per year 

• A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years 

• Health, Dental, and Vision Insurance

• Disability Insurance 

• Group and Supplemental Life Insurance

• Paid Family Leave 

• 401(k) with 3% match 

• Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs) 

• Paid Volunteer Time Off

Location 

We believe in Work-from-Anywhere AND in the value of in-person relationships. We provide nearly unlimited flexibility to work remotely, but we do hold team meetings and all-staffs in person. We also maintain a beautiful office in Manchester, NH and a satellite office in Laconia, and we encourage each team member to choose their own balance of home and in-office work, that maximizes wellbeing. We do encourage all teammates to come in weekly, but it is not required. Applicants must live within driving distance to support clients, onboarding, and ongoing team integration.

Application 

We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications: jazz.co, jazzhr.com, and applytojob.com 

We reply to all applicants. Please check your junk/spam if you do not see an email from us.