Description

JOB SUMMARY

Performs various retail branch responsibilities to ensure an excellent customer experience is delivered. Provides coverage to multiple branches within a market. Processes customer transactions, receives and disburses cash accurately, maintains a cash drawer and balances daily. Maintains professionalism, efficiency, and accuracy in accordance with federal guidelines and banking policy. Interacts with customers to ensure banking needs are met. Utilizes a consultative sales approach when offering products and services. Assists with new account openings and maintenance of existing accounts. Exercises judgment with moderate supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travels to multiple branches to provide retail coverage and meet staffing needs
• Accepts business and personal deposits, and loan payments
• Cashes checks and processes savings withdrawals within authorized limits
• Handles other services such as official checks and cash advances
• Processes mail deposits and handles night depository procedures (receiving, processing, and returning customer bags/receipts)
• May process large and complicated deposits for commercial customers
• Balances cash drawer daily with accuracy (maintaining authorized cash limits)
• Proactively and consistently delivers excellent customer service and follows up in a timely manner with customers as needed
• Interacts with other departments in a professional manner
• Always maintains customer confidentiality
• Responds to customer inquiries in person, on the phone and through email and creates positive solutions
• Establishes customer information files and opens personal and business accounts
• Assists customers with any changes, account maintenance issues, reconciliation, or complaints. Researches and resolves any problems.
• Assists customers with ancillary products and services including but not limited to debit cards, online banking, safe deposit box, wire transfer and night depository.
• Provides client onboarding, servicing and deepens and retains client relationships through consultative sales and through the use of the Bank’s Client Relationship Management (CRM) system
• Balances branch cash; prepares CTR forms; confirms bank cameras are functioning daily
• Controls and distributes official checks within the branch
• Demonstrates a professional attitude in actions, dress, and communication
• Shows a willingness to take on new challenges
• Actively participates in branch and other meetings as requested
• Demonstrates willingness to assist co-workers as part of a branch team
• Responsible for compliance within area of responsibility
• Understands, stays up-to-date and follows all bank policies and procedures
• Performs other duties as assigned

Qualifications

QUALIFICATIONS

• High school graduate or equivalent is required; additional banking and/or business coursework is helpful
• Two years cash handling and customer service background
• Understands and is proficient with teller and customer service representative roles and the policies, procedures, and regulations specific to each role; experience in other banking areas is an asset
• Excellent customer service skills, problem resolution and a professional image
• Well-developed verbal and written communication skills and a comfort level speaking with clients in various settings
• Ability to balance tasks associated with various duties
• Highly motivated and goal oriented
• Strong PC skills including Microsoft Office, keyboarding, and calculating; experience with Jack Henry or other banking systems is helpful

AAP/EEO STATEMENT

This statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions and all other aspect of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank. This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.