Description

Purpose of Position:

Hours for this position is 11 PM to 7 AM

The Night Auditor must perform routine accounting functions in addition to all duties of Front Desk/Guest Service Representative. Acting Manager on Duty and in charge of the hotel during this shift.

Position Summary:

Provide outstanding service above our guests' expectations. Answer all incoming phone calls, make reservations and general cashiering duties. Responsible for check in and out of all guests and respond to any guest needs. Balance all daily transactions throughout the hotel. Check front office accounting records for accuracy on a daily basis; summarize and compile information for the hotel’s financial records. Monitor current status on coupons, discounts, gift certificates and other promotional programs.

Essential Functions/Tasks:

• Assist guests with any special needs and always make guest the 1st priority.
• Post room charges, taxes and all other revenues to guest accounts.
• Process guest charge vouchers and credit card vouchers.
• Post guest charge purchase transactions not posted by the front office staff.
• Transfer charges and deposits to master accounts.
• Verify all account posting and balances.
• Monitor the current status of coupon, discounts and other promotional programs.
• Track room revenues, occupancy percentages, and other front office statistics.
• Prepare a summary of cash, check, and credit card activities.
• Summarize results of operation for management. Complete proper filing and reporting of statistics.
• Understand principles of auditing, balancing and closing out accounts.
• Know how to operate property management system and other front office equipment.
• Understand and know how to perform check-in and check-out procedures.
• Handle and resolve guest complaints.
• Use proper mail, package and message handling procedures.
• Demonstrate good communication skills. Perform basic math and use a calculator.
• Use proper telephone etiquette.
• Write legible. Send and receive faxes and copies.
• Perform Manager on Duty functions.
• Promptly report to General Manager all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
• Know all emergency and safety procedures. Is aware of accident prevention policies.
• Maintain the cleanliness and neatness of front desk area, lobby and back office.
• Take, log and set all wake up calls.
• Delivery of guest requested amenities and daily newspapers and express checkouts.
• Drive courtesy shuttle van as needed.

Requirements

Requirements

• Neat & well-groomed appearance. Uniformed in appropriate attire.
• Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and able to carry up to 50 pounds on a regular and continual basis.
• Pleasant personality and people skills.
• Flexibility in scheduling, including weekends.
• Maintain a high level of quality, service and cleanliness.
• Eye for detail.
• Good communication skills.
• PM22