Overview

The Midwest's #1 Remodeler, Mad City Windows & Baths, is looking for a Service Manager for our Roseville office to field service and warranty customer calls. This is an office-based position.

Mad City Windows & Baths is a family-owned and operated business committed to ensuring customer satisfaction since 1998. Our business has been built on a foundation of friendship and trust and, in return, local homeowners have come to know they can place their trust in us for replacement windows and doors, bathroom remodeling and kitchen cabinet refacing. With over 50,000 completed projects, our home remodeling expertise expands across Wisconsin, Minnesota, Iowa and Illinois.

Benefits of working at Mad City:

• Competitive salary of $55K - $75K based on experience
• Health, Dental, Vision, Disability and Voluntary Insurance
• 401K plan with company match
• Advancement opportunities
• Paid vacation & holidays

Responsibilities: 

• Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects.
• Create detailed service tickets and parts lists.
• Order, track and keep reports on all service parts.
• Schedule servicing appointments.
• Communicate with Field Managers and Service Technicians for proper follow up on field issues.

Qualifications:

• Previous Remodeling, Construction or Carpentry experience required
• Experience working with customers to solve problems
• Excellent communication skills
• Ablity to multi-task in a fast-paced environment
• Basic computer skills

Mad City Windows and Baths provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.