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Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.
The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.
The Sales / Support Captain is an elevated hourly colleague that supports sales and support functions within the 4 walls of the store, providing override capability, driving business effectiveness, and focused on assigned tasks as defined by the STM/PL.
As a Sales / Support Captains you will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture.
You will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results through promotional and Omni selling initiatives. This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager. Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Qualifications and Competencies
Candidates in Colorado: Click here for Pay Range and here to learn about Benefits.
Candidates in Connecticut: Click here for Pay Range
Candidates in Nevada: Click here for Pay RangeSTORES00
NEW YORK, NY
$10B - $50B
Macy's owns and operates a chain of department stores that sell clothing, cosmetics, jewelry, bedding, bath supplies, dinnerware and furniture.