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JOB SUMMARY
The Product Support Specialist is responsible for determining customer needs and recommending the appropriate product or solution to meet those needs in a timely manner. The Product Support Specialist will provide technical support to our Manufacturers Reps, Distributors and end users.
ESSENTIAL FUNCTIONS
ADDITIONAL RESPONSIBILITIES
EDUCATION & EXPERIENCE
KNOWLEDGE, SKILLS & ABILITIES
https://www.eraser.com/
The Eraser Company Inc. specializes in manufacturing machines to process cable, tubing, and wire and has served thousands of customers around the world. Our tools are proudly made in the USA, and we have been in business for more than 100 years.
Our purpose is to meet the needs of our customers by manufacturing only products that are of use and value, and to provide employees with an opportunity to progress and grow in a way that will allow them to reach their potential and improve their quality of life.
Full Time
11/11/2022
12/16/2022
The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
02/21/2022: Laramie, WY
Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
01/25/2022: Worcester, MA
Develop knowledge bases and FAQs for product support activities.
01/24/2022: Las Vegas, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
02/07/2022: Montgomery, AL
Measure and analyze customer feedback.
01/21/2022: Killeen, TX
Listen, understand and take action.
03/08/2022: Pensacola, FL
Step 3: View the best colleges and universities for Product Support Specialist.