Job Summary Handles customer service inquiries and problems and records consistent problem areas. Job Duties · Handle customer service inquiries and problems · Work with accounting to fix invoice discrepancies · Use computerized system for pricing, ordering, tracking, reporting, information gathering and/or Troubleshooting · Data Entry · Complete all necessary documents fully and accurately · Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.) · Follow all Safety, Environmental and Quality policies and procedures · Perform other duties as assigned Experience and Education · Perform work under direct supervision · Handle basic issues and problems and refer more complex issues to higher-level staff · Possess beginning to working knowledge of subject matter · 0 to 2 years of experience Competencies/ Skills · Ability to interpret work instructions · Ability to follow written and verbal directions · Intermediate verbal and written communication skills · Customer/client orientation · Problem-solving skills