The Fire Alarm Technician 1 provides high quality customer support through on-site service, complex troubleshooting, programming, installation, and maintenance services of various FA Systems under little to no supervision.

Responsibilities

• Perform testing and inspection of fire alarm systems per NFPA and local code standards, noting existing and potential deficiencies.
• Functionally-test Initiating Devices, Notification Appliances, and all other peripherals and system components.
• Communicate system performance and deficiencies to customers and to account managers for accurate and efficient quoting of recommended repairs.
• Prepare accurate and timely inspection and service reports.
• Perform under supervision mid-size FA system upgrades and installation based on provided drawings and submittals.
• Perform under supervision pre-testing and final inspections for assigned projects.
• Determine materials needed for repairs and order them.
• Develop and maintain relationships with building owners, building managers, and other customer representatives.
• Perform all duties required to successfully complete projects within estimate and according to specifications.
• Respond to service requests, diagnose system malfunctions of fire alarms and adjust, repair or replace equipment as needed to bring into compliance.
• Perform under supervision installation of low voltage systems.
• Perform under supervision PITCO activities.
• Read blueprints and drawings.
• Maintain truck inventory.
• Be on rotation to respond to afterhours service calls as scheduled by supervisor.
• Pursue and maintain industry certifications, as well as grow technical and customer service skills with active support from M.C. Dean.

Tools/Software Applications

• MS Office Suite of products
• SharePoint
• Basic knowledge of Fire Alarm programming software (Add/Delete devices/Program from keypad etc.)
• Bluebeam

Education and Experience

• 4 years of relevant experience or
• 2 years technology degree and 2 years of relevant experience 
• High School Diploma (required)

Physical and Personal Requirements

• Lift at least 100 pounds at one time and 60 pounds for an extended period.
• Relocate a 12-foot stepladder without assistance.
• Work at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks, and all types of ladders.
• Walk, climb, lift, squat, crawl, kneel, push, pull and reach overhead on a routine and repetitive basis.
• Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English.
• May use a standard ladder without exceeding the weight limit while carrying tools.
• Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Apply general rules to specific problems to produce answers that make sense.
• Combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
• See details at close range (within a few feet of the observer).
• Listen to and understand information and ideas presented through spoken words and sentences.
• Work overtime as directed by supervisor.
• Must be willing to work on M.C. Dean, Inc. projects anywhere.
• Must be able to pass a background check.
• Must be able to pass random drug screening.
• Must have valid driver's license, good driving records to operate a MC Dean vehicle as part of this job requirement.
• Must consistently report to work on time, work well with other employees to accomplish a common goal, and maintain a safe work environment.
• Advanced troubleshooting including researching online, system manuals to resolve problems.
• Knowledge of NFPA 72, NEC, Fire Alarm System Theory, OSHA Requirements, and Industry Standards for Fire Alarm systems installation.

Certifications

• Possess NICET Fire Alarm Systems Level I or pass NICET I exam within 60 days of employment

 Other Qualifications

• Above average level of attention to detail and professional work ethic.
• Commitment to excellence and a high quality of work.
• Ability to function in a controlled, effective manner under stress.
• High level of customer service.
• Strong desire to continuously increase your skill set and take on more responsibility.
• Above average communication skills with customers, other field personnel, office staff and sub-contractors.