Position Summary
This position is responsible systems engineering at all design levels for Access Control System, Intrusion Detection Systems, and Video Surveillance Systems, including system monitoring, programming, reporting, troubleshooting, etc. Interface with management, customers, tenants, technicians, and alarm monitoring staff to answer inquiries, provide status reports, and resolve issues. A few of the main systems to provide systems engineering support for are as follows: Lenel, Cisco, Microsoft, VMware, American Magnetics (AMAG), Software House (CCURE), Bosch Video Management System (BVMS), and Milestone systems. 

In this role you will be responsible for developing, integrating, testing, and assisting in calls relating to workstations, software, servers, communications, badging, alarm monitoring. 

Essential responsibilities and activities include but are not limited to:

• Design and Installation of existing systems, installation of new systems, and proactive initiatives
• Performing device programming and configuration changes requested by the client.
• Performing daily enterprise system checks and status checking of communication links.
• Documenting Service Requests in ticketing system and ensuring tickets are closed as issues are resolved.
• Assisting in calls relating to workstations, software, servers, communications, badging, alarm monitoring, etc.
• Telephone and service desk support of technicians, system operational staff, and customers
• Providing initial diagnostic troubleshooting and determining root cause of simple network and systems problems
• Performing backups of databases.
• Performing daily archiving of events, alarm acknowledgements, and user transactions.

Position Requirements

• Education: Computer Science, Electrical Engineering, or a Related Engineering Discipline

  • Bachelor's Degree and 2 - 4 Years of progressive experience in a technical discipline (BS) such as Electrical Engineering, Systems Engineering, etc or

  •  0-2 years of experience with a Master's degree

• Required Progressive Experience:

  • Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information.

  • Interested and willing to complete training/study for certification in relevant systems such as Lenel, Cisco, Microsoft, VMWare, AMAG, CCURE, Milestone, and/or BOSCH, and in accordance with DoD Manual 8570.01-M/DoD 8140 in Security and/or CASP and/or CISSP within 6 - 12 months of date of hire.

  • Ability to multi-task, pay close attention to detail, stay alert and focused, and coordinate and manage electronic security equipment

  • Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision

• Strong Oral, Written and Presentation Skills.
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills to meet deadlines and quality objectives.
• Strong MS Excel, Word and PowerPoint Skills is a plus.
• Ability to travel domestically and internationally up to 25% of the time.

Desired / Advantageous Qualifications

• Lenel Certified
• Milestone Certification
• Microsoft Certifications
• VMware Experience
• Security
• Network
• AMAG Certifications

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.