Please Note: At Lytics, we understand the job application process can be stressful. We want to ensure our applicants that their resumes are not filtered through an Applicant Tracking System (ATS). Each application is reviewed by a real person and is taken into full consideration, regardless of whether the individual perfectly meets job requirements. We hope this message encourages you to apply if you feel that Lytics is the right fit for you!

Lytics, the customer data platform (CDP) built for marketing teams, improves your business performance by connecting the right data to Lytics’ powerful AI engine. By combining unique behavioral insights, machine learning, and real-time campaign orchestration, Lytics equips marketers with the tools to create unique one-to-one marketing campaigns and engagements based on each user’s interests and journey. Some of the world’s most innovative brands use Lytics’ CDP technology, including General Mills, Live Nation, Nestlé Purina, Time and more! We are looking for smart, passionate, and dedicated individuals to grow with us and deliver great value to our customers and company.

Our goal as a company is to create an environment where everyone, regardless of background, can do their best work. We know that the best ideas & solutions happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness for our company. Creating a culture of equality and respect isn’t just the smart thing to do, it’s also the right thing to do. We expect all of our employees to support this goal.

The Role:

Lytics is hiring an Associate Customer Success Manager to join our team. We’re seeking someone who empathizes with our customer’s needs and understands how our product can help customers become more efficient, successful and effective in their Marketing efforts. You will partner with our customers to guide them through the transformation and elevation of their digital marketing strategy, leveraging our market-leading Customer Data Platform (CDP).

In this role, you will help customers understand and experience the value of Lytics throughout the duration of their journey. You will work closely with customers and our Account Management team to understand customer goals and use cases. You will lead the development and management of a mutual use case plan with customers and provide enablement training and content to support successful customer adoption and usage of Lytics capabilities. You will be a key part of a Customer Success team that strives to improve the customer experience with the goal of retaining customers, reducing churn, and increasing customer loyalty.

What You Will Do:

• Build relationships with assigned customers, help guide their planning and product usage, and continually delight them with a positive, customer-centric attitude.

• Develop customer use case and product usage recommendations that lead to successful outcomes and to ensure alignment between customer objectives and Lytics capabilities.

• Partner with customers and account management throughout their lifecycle starting with the on-boarding phase and carrying into post implementation.

• Provide ongoing enablement and guidance, including recurring business reviews, in collaboration with Account Management.

• Become a Lytics expert and enable clients to effectively use Lytics capabilities to power effective multi-channel campaigns.

• Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Lytics.

• Work closely with Technical Services, Sales, and Product teams to share customer insights that inform additional product and service sales opportunities.

• Reliably and effectively manage multiple projects across a range of clients while meeting timelines.

• Solicit, understand, and package client feedback on product features and capabilities.

What We Are Looking For

• 2 years in a customer-facing role in a variety of digital marketing roles such as Solutions Consultant, Customer Success, Support Engineer, or similar for a software company and/or with a digital marketing agency.

• Holistic thinker about the customer journey and understand

• High level of personal organization, personal accountability, and follow-through

• Excellent written and verbal communication skills

• Ability to travel up to 15% (post Covid)

Extra Credit

• A Bachelor’s degree or equivalent combination of education and/or experience, preferably with a business management or technical emphasis

• A strong understanding of reporting & analytics, predictive data science, and organizational transformation

• Hands-on experience with marketing technologies ranging from managing digital ads, CRM, digital analytics, personalization or tag management, campaign management, data management platforms, to web-based technologies (e.g. CMS), and a demonstrated ability to adapt quickly to new software.

Why Work at Lytics?

You will be working in a company with tons of talent, that is in a rapidly growing space with plenty of opportunity. Since we are not a large company, you will be able to learn everyone's name, as knowledge transfers quickly across the entire company. In addition, the Lytics team is professional and open with sharing ideas. Leadership is more than ready to help provide guidance on making you successful at Lytics.

At Lytics, we recruit and reward employees based on performance and capability, regardless of race, sexual orientation, gender, gender identity, gender expression, age, educational background, familial obligations, national origin, religion, or physical ability. Diverse companies are more innovative and better positioned to succeed in emerging technologies.

Perks:

We are committed to taking care of our team, and along with providing a competitive salary and great benefits for employees and their families, we are dedicated to making sure there are a variety of methods for staff to grow their skills and further their careers. Benefits include health insurance, 401K match, flexible PTO, generous company-wide holidays, company and individual wellness days, stock options, paid parental leave, remote work connectivity benefits, education benefit, wellness benefits, life insurance and disability plans.