Case Manager

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The Role: The R&P Case Manager provides resettlement and integration services to refugee families per our federal and state government contracts. This position requires considerable direct service, and involves providing newly arrived refugees with the resources necessary to achieve self-sufficiency. This position is available full-time (37.50 hours/week) and part-time (20 hours/week). Ukrainian and Russian speakers are preferred. ESSENTIAL JOB FUNCTIONS: Maintain case management for refugee clients in accordance with state and federal funded contractsProvide refugee newcomer services to refugees adjusting to life in the United States and VancouverDevelop strengths-based service plans with clients to identify barriers to self-sufficiency and outline the necessary steps to overcome these barriersProvide direct services to assist refugees in problem solving, including bilingual interpretation when neededConnect clients with community networks and support systems to ensure their long-term integration into the community (this may include working closely with volunteers who are supporting clients)Provide transportation for clients, including scheduling medical transportation or ensuring clients understands and has access to public transportation, to attend required appointments and ensure that language access is provided at these appointmentsEnsure that clients are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessaryKeep in regular contact with active cases per contractual requirements, including home-visits, office meetings, community orientation, and phone callsMaintain organized case files, complete accurate progress notes for all services provided, submit necessary reports in a timely manner, and keep shared tracking forms up to dateCoordinate needed services through referrals to refugee service providers including the Health Department, Employment Services, Social Security, DSHS and ESL providersModel and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of populations served.Attend trainings as requiredAttend all-staff meetings, other meetings and trainings as requested by supervisorBe available and willing to help in emergency situations, occasionally outside regular working hoursOther duties as assigned by supervisorCollaborate with the R&P team and other LCSNW departments to provide holistic, wrap-around, services to all clients and actively engage in team activities and support colleagues in their workSubmits weekly schedules, timesheets alternate weeks from pay week, and monthly records of mileage and expenses incurred in service deliveryINTERPERSONAL CONTACTS: Individuals must be able to meet personally with clients. Communication is highly sensitive and confidential in nature.  Frequent contact with family members as well as other professionals, school personnel, and DSHS officials.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must possess good oral and written communications skills Must have excellent interpersonal skills Must be able to work as a supportive team member Must be able to work well under pressure in a multicultural setting Must be able to work a flexible schedule, including occasional evenings and weekendsRequires strict adherence of HIPAA standards in the office workspace to ensure confidentiality.Ability to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner High attention to detail required Computer skills, including but not limited to ability to use email, Google Suite/Workplace, and create and maintain electronic case notesExperience working with refugee populations preferred. EDUCATION and/or EXPERIENCE:  Bachelor’s degree or two years of related case management work experience is preferred. LANGUAGE SKILLS: Must have excellent communication skills with the ability to read, write, and speak English. Multilingual in Russian and/or Ukrainian preferred.CERTIFICATES, LICENSES, REGISTRATIONS: Requires a valid State Driver’s License, auto insurance, and reliable transportation.BENEFITS: We offer a full benefits package with options for medical, vision and dental insurance. Employer-paid short and long-term disability, as well as life insurance.Vacation includes up to 2 weeks in the first year, with an increase up to 3 weeks in the second year and incrementally up to 5 weeks after 6 years (based on hours worked).  Up to 2 ½ weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 10 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching contributions after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you.  Mileage and expense reimbursement is also provided.