1 Customer Service Administrator Job in Remote, MA
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LumiraDx UK Ltd is Hiring a Customer Service Administrator Near Remote, MA
The Customer Service Administrator is a key customer-facing team member who will own LumiraDx’s order, shipment, and return processes to ensure customer satisfaction. They will build customer relationships through onboarding, ensuring a positive customer experience through pre and post sales. They will collaborate with internal and external stakeholders to ensure a positive customer experience.
The Customer Service Administrator is an individual contributor role with a high-level of interaction with other functions within LumiraDx who will be responsible for handling customer needs within the assigned territories; leading the onboarding of new customers.
Essential experience: B2B 3 years Customer Service experience or inside sales in medical products. Experience with ERP and CRM systems, preferably NetSuite.
Essential qualifications: Bachelor’s Degree or equivalent experience. Excellent communication skills: written, verbal, and presentation. Must be organized with strong analytical skills.
Responsibilities:
- Ownership of order, shipment, and return workflows
- Maintains CRM data for potential and current customers.
- Assist customers/channel partners with inquiries of problems surrounding orders, invoicing, product quality, coordination of deliveries, availability of products, customer pricing and/or billing problems.
- New customer implementation and onboarding
Job Summary
Contractor
Medical Technology
$59k-72k (estimate)
10/02/2022
11/03/2022
LONDON
100 - 200
2014
RON ZWANZIGER
<$5M
Medical Technology
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The job skills required for Customer Service Administrator include Customer Service, CRM, Communication Skills, Onboarding, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Administrator positions, which can be used as a reference in future career path planning. As a Customer Service Administrator, it can be promoted into senior positions as a Salesforce CRM Senior Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Administrator. You can explore the career advancement for a Customer Service Administrator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Administrator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Administrator job description and responsibilities
Work with phones and computers.
04/06/2022: Boulder, CO
They greet and assist customers, coordinate appointments and services and process service-related paperwork.
04/07/2022: Pittsfield, MA
Escalating high-level complaints to the service manager for immediate resolution.
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Assisting the customers' inquiries and concerns, recommending service alternatives and processing refunds.
03/19/2022: Dallas, TX
Ability to familiarize themselves with their employer’s products/services and give out sound advice.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Administrator jobs
Need basic computer skills and have some experience with computer software.
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Consider a business degree or business-related national vocational qualification (NVQ).
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Completing a college course or apprenticeship approved by the Chartered Institute of Personnel and Development (CIPD).
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Office manager/employee experience.
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Service-oriented with 3+ years of excellent experience.
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Step 3: View the best colleges and universities for Customer Service Administrator.
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