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Implementation Specialist
Lucid Software Salt Lake City, UT
Full Time | IT Outsourcing & Consulting 6 Months Ago
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Lucid Software is Hiring an Implementation Specialist Near Salt Lake City, UT

Lucid Software offers a leading Visual Collaboration Suite that helps teams see and build the future from idea to reality. With its products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Top businesses use Lucid's products all around the world, including customers such as Google, GE, and NBC Universal. Lucid's partners include industry leaders such as Google, Atlassian, and Microsoft.

With a fast-growing team of more than 1,000 employees, we are committed to maximizing collaboration and innovation in the workplace through our products and with our people. Lucid is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive, whether that’s at home, in the office, or a combination of the two.

We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we welcome diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

Since the company’s founding, Lucid has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and placing #19 on G2’s Best Software Products for 2022 list.

If you’d like to confirm job application information found on other hiring websites, please contact us directly at: talentacqusition@lucid.co


At Lucid, we are creating the essential visual productivity platform that helps anyone understand and share ideas, information, and processes with clarity.

The Implementation Team within Customer Success plays an integral role at Lucid Software by setting up each of our customers for long-term success. Each Implementation Specialist (“IS”) impacts the business by providing the foundation our customers need to use and adopt our suite of products most effectively. 

Our mission is to help teams see and build the future. And we hold true to our core values of: (1) Innovation in everything we do; (2) Passion & excellence in every area; (3) Providing individual empowerment, initiative and ownership; and (4) Teamwork over ego.

Responsibilities:

  • Provide a best-in-class onboarding experience for all new enterprise customers across all segments, whether delivered in-person or by overseeing on-demand resources
  • Where possible, develop an understanding of your customers’ business objectives and success criteria, as well as a strategy for supporting the customer in achieving those objectives through successful implementation of the Lucid suite of products
  • Serve as a subject matter expert, assisting customers with effective technical account configuration and training, integration setup, basic change management (where appropriate), etc.
  • Re-engage, when necessary, with customers post-implementation to execute on new, or previously identified, initiatives that may require additional technical configuration and/or change management coordination

Requirements:

  • Bachelor's degree with strong academic performance
  • 1 years of experience in a client-facing role
  • Strong organizational and project management skills, with strict attention to detail
  • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users

Preferred Qualifications:

  • Experience enabling and integrating with third-party SSO identity providers (ie: Okta, Azure, OneLogin, etc.)
  • Empathy and a passion for problem solving
  • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
  • Ability to thrive in a fast-paced, start-up-type environment
  • Bias towards finding solutions vs. shutting down ideas
  • Ability to be a strong team player, contributing quickly where asked

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Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

09/15/2022

EXPIRATION DATE

10/16/2022

WEBSITE

lucid.co

HEADQUARTERS

SOUTH JORDAN, UT

SIZE

200 - 500

FOUNDED

2010

TYPE

Private

CEO

KARL SUN

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

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Lucid is a Utah-based visual collaboration platform that offers solutions such as intelligent diagramming, whiteboarding and cloud visualization for organizations.

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