The job incumbent manages a shift, an area and/or a department within the Quality Department at the Customer Service Center (CSC). Also monitors and engages employee safety within the CSC.

Generic Supervisor Responsibility

Supervise daily area / department activities in the CSC

Conduct daily work group meetings

Manage allocated labour to maximize productivity

Schedule and control employees to meet labour productivity and overtime targets

Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)

Document and follow up on all department processes in order to implement improvements

Quality Assurance

Supervises the CSCs Quality Initiative

Ensure compliance with all Global Quality Standard (GQS), HACCP, FDA, USDA requirements, as well as, other regulatory agencies and airline customer Quality requirements

Partners with CSC Leadership to ensure Audit Readiness

Regularly trains all employees on proper Food Safety, Hygiene and Handling Procedures

Leadership

Ensure that the area of responsibility is properly organized, staffed and directed

Guide, motivate and develop the subordinate employees within the Human Resources Policy

Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

Make the company's values and management principles live in the department(s)

Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

Participate and support company sponsored initiatives such as GQS, HACCP, Lean Manufacturing, Employee Safety and CBase

Experience

Knowledge, Skills and Experience

Bachelor’s degree preferred

One to three years of related work experience required 

Proven analytical and leadership skills

Strong interpersonal and communication skills

Ability to develop and lead others to obtain desired results & achieve budget

Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations

Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking

Good knowledge of Microsoft Office and Windows-based computer application