Role Purpose Statement

Role Purpose Statement: The job incumbent is responsible for the food production in a Customer Service Center (CSC) in accordance with company standards, menu specifications, and customer requirements.

Main Accountabilities

Food Production
• Oversees all food production activities in responsible CSC
• Responsible for deviations in inventories, initiates countermeasures if necessary
• Controls and adjusts production plans, estimates consumption of food and equipment
• Ensures compliance of recipe specifications and conducts sense-checks
• Participates in the development of food products and menus
• Must be aware of content in catering manuals; updates and distributes them within responsible CSC
• Responsible for cost controlling of the budget, personnel and material costs
• Participates in menu presentations
• Coordinates and controls countermeasures in the production in case of customer complaints
• Checks service schedules, assesses economic profitability and conducts sense-checks
• Establishes training strategy and training plans for kitchen staff in responsible CSC
• Represents kitchen and kitchen staff in front of external stakeholders
• Keeps himself/herself up to date regarding industry trends (research & development, food trends) and ensures alignment with design chefs
• Ensures that the appropriate production technology is in place
• Participates in marketing activities
Quality
• Ensures quality of goods received
• Guarantees tidiness in food storage in the responsible CSC is maintained and first in - first out principle is followed
• Guarantees adherence to hygiene, health and safety standards and Hazard Analysis and Critical Control Points (HACCP) regulations in responsible CSC 
Leadership
• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Make the company''s values and management principles live in the department(s)
• Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing

Knowledge, Skills and Experience

• Five to seven years of experience in commercial cooking, out of those at least two years in a management position required
• Apprenticeship or Certification course from culinary school preferred
• Additional certifications (e.g. diet chef, industrial chef) or equivalent professional experience preferred
• Knowledge of food and hygiene regulations (example: HACCP)
• Financial understanding