OBJECTIVE OF THE POSITION: A General Manager will help run our business by overseeing all operations in the store, restaurant and truck care facilities where applicable. The General Manager of the facility has two salaried managers which report directly to them whom run profit centers and are responsible for profit and loss statements in the restaurant and truck care facilities.
JOB SUMMARY: A General Manager will perform various daily manager duties by overseeing, directing and coordinating activities around the store to better serve customers.
ESSENTIAL FUNCTIONS:

• Provide exceptional customer service and ensure that all employees of the location are doing the same
• Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
• Effectively manage employee turnover and retention. Recruit, hire, train, evaluate and coach employees. Make personnel changes as necessary
• Manage new employee paperwork and inputting new employee data in Talent Stop immediately upon hire
• Manage time off requests, wage increases and recruiting function in Talent Stop
• Utilize the LMS and other necessary training tools to verify that training is complete and consistent. Responsible for following up on training regularly
• Address employee issues in an appropriate and timely manner. Utilize the progressive discipline policy to manage employee issues. Collaborate with District Manager to manage employee issues
• Oversee labor management and effective scheduling
• Delegate tasks as needed and follow-up with employees to ensure that tasks are being completed.
• Responsible for checking task lists throughout the day and ensuring that it is completed each day
• Ensure that all cash handling and Love’s policies are being followed by employees
• Maintain a safe facility and use safety first practices to remain accident-free
• Ensure environmental compliance and timely reporting of any issues or concerns
• Prepare the weekly payroll submission and assure accurate information is being submitted
• Identify areas of opportunity on the monthly P&L and weekly 13 weeker report and implement plans to correct any issues
• Responsible for ordering, invoicing, and proper rotation to ensure inventory levels stay within company guidelines and waste is kept at a minimum
• Responsible for keeping interior and exterior of the location up to established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures.
• Effectively manage Mystery Shop scores and implement plans to improve scores
• Perform weekly and monthly projects and assigned tasks
• Maintain personal grooming and company uniform standards
• Maintain company attendance standards
• Other tasks as assigned

EDUCATION, EXPERIENCE, AND REQUIREMENTS:

• Education:

**This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are
required of the employee. Managers may ask employees to perform duties beyond this job description.**

• High School Diploma or GED required
• Experience:
• 2 years in retail, restaurant, travel stop or c-store, big box, grocery or department store management experience
• 2 years’ experience managing operations with annual sales volume of $2 million
• 2 years’ experience deciphering and impacting budgets and P&L statements
• 2 years’ experience supervising and training 5-10 employees
• Requirements:
• Must have valid driver’s license
• Must have clean and consistent record of safety

SKILLS AND PHYSICAL DEMANDS:

• Skills:
• Hard Skills: Ability to learn and operate all facility equipment including computers, restaurant and tire care equipment
• Soft Skills: Good verbal and written communication skills, time management and delegation skills, organization skills, can-do attitude, sense of urgency, and strong work ethic.
• Typical Physical Demands:
• Regularly required to talk and hear.
• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
• Occasional light lifting not over 50lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love’s
WORK ENVIRONMENT: While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment and can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste.
TRAVEL REQUIREMENTS: Some travel may be required
Job Function(s): Store Leadership
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets
Speedco, the light mechanical and trucking service specialists
Musket, a rapidly growing, Houston-based commodities supplier and trader
Trillium, a Houston-based alternative fuels expert