Job Title: Technical Analyst

FLSA Status:  Exempt

Department: Information Technology

Reports to: Manager, Business Analysts

GENERAL DESCRIPTION / PURPOSE:

The role of the Technical Analyst is to act as a technical resource to provide software solutions that meet the technical requirements of Loram’s internal customers.

ESSENTIAL JOB FUNCTIONS:

Functional and Technical Skills

• Create custom PL/SQL solutions within our ERP and mobile apps system.
• Provide system administration functions for the mobile applications server on a regular basis.
• Develop, test, and deploy code into the appropriate environment.
• Identify and resolve complex production issues. Monitor system process to guarantee high uptime.

• Prepare technical documentation for code and design changes, and debug, monitor, and troubleshoot end-user applications. Develops and implements procedures and documentation for software system testing, data validation, and training.

• Generate and compile reports based on findings, complete with probable cause and potential solutions to systems issues
• Create, test, and maintain EDI data mappings
• Create basic reports from SQL/Oracle database using appropriate tools.

Operational Excellence

• Partner with extended team business analysts to lead end users through training and testing by documenting user guides, training materials, business processes, and test plans, and then performing the required in-person reviews of the material.
• Analyzes and creates software requirements and estimates for execution to determine the feasibility of design within time and cost constraints based on customer needs.
• Design user-friendly and efficient applications utilizing internal or external resources for data entry, reporting, and system integration.
• Confer with 3^rd party software solutions to ensure that the most effective and efficient method is chosen for integration.

BEHAVIORAL COMPETENCIES:

• Action Oriented
• Courageous Decision Making
• Values Based
• Passion for Results
• Planning and Organizing
• Problem Solving