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Account Manager

Durham, NC | Full Time | Remote
27 Days Ago

Job Description

Looma Background

Looma exists to connect shoppers to the people and stories behind food & beverage products. Our first product, Loop™ At-Shelf Maker Stories, is a network of smart tablets in grocery stores that play short, human-centric films connecting producer to consumer. The data generated by Loop™ fuels our proprietary film production and optimization processes, forming a flywheel we believe will one day power the world’s most sophisticated platform for human-centric point-of-decision video.

Position Summary

Looma’s Account Manager will be responsible for delivering a delightful experience for Looma’s brand partners. The AM will walk brand partners through the entire campaign management process, from campaign commitment to delivering a post-campaign report. The role will require substantial client engagement and project management, meaning optimal candidates will be warm, personable, and organized. The Brand Sales Account Manager will report to our Head of Brand Experience.

This role will consist of two primary sets of responsibilities. These are listed below, along with the core work and projected time allocation for each.

  1. Brand Partner Account Management: 80%
  2. Brand Partner Experience Design: 20%

Brand Partner Account Management (80%)

  • Manage all campaign schedules and brand partner info, primarily via Google Sheets and HubSpot
  • Check in with brand partners pre, during, and post-campaign to ensure their teams have what they need to deliver a successful campaign
  • Field campaign-related questions, and design scalable processes for equipping brand partners with the resources they need
  • Spend time understanding brand partners’ growth strategies to ensure future campaigns can support such strategies
  • Review post-campaign performance reports, outlining possible improvements for future campaigns

Brand Journey Architecture (20%)

  • Work with our Retail Sales and Story Success teams to map the entire brand journey, identifying pain points and areas of improvement
  • Design scalable systems for high-touch, high-volume functions like brand onboarding, customer support, retention, and renewal etc.
  • Generate and execute mid-post campaign touch points using data science reporting as well as Quarterly Business Reviews for our top grossing partners.

Attributes

  • Process-driven: you’re extremely organized, you have CRM hygeine, you love building and managing disciplined processes, etc.
  • Warm: you love working with people, and people love working with you
  • Poised: you’re able to juggle a lot at once, and keep cool while doing so
  • Mission-aligned: you’re excited to connect shoppers to the people behind their products, and you appreciate good film / stories
  • Experience in account management, project management, customer success, or startups are all bonuses, but not required

Structure & Compensation

Looma will provide a competitive compensation package consisting of base salary and stock options. All Looma compensation packages include cash / equity flexibility (i.e. you can opt for more equity and less cash or vice-versa).

Benefits

  • Employee coverage for health, dental, and vision (gold plan)
  • Unlimited PTO (3-week minimum)
  • 12-week primary caregiver leave
  • Flexible office setting (office, flex, or WFH, with associated stipends)
  • $100/month craftsmanship stipend

Looma’s Hiring Philosophy

Looma believes culture is one of the strongest predictors of success for a startup. Strong contributors to Looma’s culture will exhibit the following characteristics:

  • Humility
  • Integrity
  • Wisdom
  • Emotional Intelligence
  • Grit
  • Joyfulness
  • Fun

Diversity & Nondiscrimination

Looma believes diversity is a fundamental good, and we are committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business.

Skills for Account Manager

The job skills required for Account Manager include Account Management, Futures, CRM, Account Sales, Customer Success,and Integrity etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Account Manager

The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.