• Review status of assigned accounts, particularly for delinquent receivables.
• Provide guidance to Collections/Client Relations Assistants for all related matters.
• Proactively identifies potential collection issues.
• Prioritize workload to ensure maximum client coverage.
• Mail monthly reminder statements.
• Make 45-day “gentle inquiry calls” to confirm receipt of invoices.
• Proactively works with assigned attorneys to maximize collection efforts.
• Heavy contact with Firm clients via telephone, e-mail and correspondence.
• Develop and maintain positive relationships with internal and external clients.
• Respond to client inquiries on a timely basis; provides copies of invoices and or billing & payment analysis, as needed.
• Research client discrepancies, e.g. short payments, duplicate payments, etc.
• Act as a liaison between client and Firm to ensure any discrepancy has been corrected.
• Update collection notes in ARCS (Accounts Receivables Collections Software) on a timely basis.
• Schedule necessary follow-up tasks in ARCS.
• Proactively monitor accounts for pre-approved discounted payments and handle submission of any necessary write-offs to clean-up account balance.
• Prepare and submit write offs approved during routine meetings.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location