Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality. This position is offering a $500 sign on bonus! If you’re looking for a career that is genuinely Nashville, and soulfully inspired the Loews Vanderbilt Hotel located on West End is the perfect work environment for you! Join our family of team members to receive these amazing at work perks: competitive wages, free onsite parking, discounted bus passes, complementary meals, paid vacation, sick and holiday pay, health benefits (medical, dental, vision, 401(k) with employer matching, and other employer paid benefits), discounted hotel stays, career development programs, and community volunteer opportunities! Responsible for coordinating the provision of world-class VIP services to hotel guests. Directs the exceptionally friendly, professional, and efficient registration of all VIP guests. Ensures prompt and complete satisfaction of guest requests in a professional and timely manner as well as resolution of any guest complaints. Coordinates, expedites and monitors the delivery of amenities and services throughout the hotel for each and every hotel-designated VIP guest. Liaison between all hotel VIP guests and each department, facilitating communication and teamwork to exceed guest expectations. Job Specific Coordinates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests Oversees the satisfaction of all guest requests and the resolution of all complaints received by any hotel- designated VIP Inspects all VIP rooms two days prior when available to determine any specific Housekeeping or Engineering deficiencies; coordinates attention to the completion of these specific deficiencies Contacts VIP guests in advance of their arrival to the hotel to determine any special services required and then acts to deliver these special services Interacts frequently with VIP guests to provide assistance and ensure guest satisfaction Ensures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner Assists in merchandising hotel facilities to promote greater familiarity, utilization, and incremental revenues Promotes hotel food and beverage outlets and recreational and seasonal activities Places dining, leisure, and recreational activity reservations for guests Generates standard directions to provide to hotel guests, producing directional cards for most commonly requested destinations Assists Sales/Conference Management with preliminary arrangements for groups, including transportation, Mariner’s Club reservations, and golf tournaments Coordinates the delivery and placement of arrival amenities for VIP guests Inspects all VIP arrival guestrooms Contacts all VIP guests to ensure comfort offer personal service Coordinates and presents orientation sessions for new arrivals Monitors and ensures documentation of services provided in Concierge Logbook Prepares department shift reports Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music Ensures that all printed materials are accurate, timely, and designed to meet Loews Hotels standards Organizes Concierge cabinets and displays Participates in the coordination of and promotion of holiday and special event programs Trains and monitors the performance of Concierge staff Evaluates individual employee performance, determining improvement and training needs and advancement requirements Coordinates and participates in the meet and greet and escort of each VIP guest Ensures delivery and placement of arrival amenities; coordinates personalization of welcome notes from General Manager, Hotel Manager and VIP Manager Attends to the special needs of children and pets traveling with VIP guests Trains, praises, coaches, and counsels, and disciplines according to Loews Hotels standards Produces weekly schedule for department Maintains department labor costs within forecasted budgetary guidelines Schedules and participates in monthly staff meetings Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Extensive knowledge of all hotel departments Excellent communication skills – oral and written Excellent guest service skills Knowledge of computer programs utilized in property management Able to work a flexible schedule, including weekends and holidays Experience: Minimum one year experience in a supervisory position at a comparable quality property or facility, preferred Minimum one year experience working with VIP or Concierge Services, preferred