Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality. We are seeking a Director of Front Office to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels. Job Specific Ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest Ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Responsible for room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership team. Maintain front desk staffing levels to provide for optimal performance Schedules all management level personnel to provide for proper supervision at all times Develops/approves all departmental; budgets, forecasts and schedules Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided Establishes work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy Keeps the Director of Rooms/General Manager apprised of all significant happenings within the department Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees Deals directly with Guests whenever necessary to solve problems and ensure satisfaction Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews standards Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy Establishes and ensures adherence to all departmental and Loews Hotels policies, procedures and guidelines Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Thorough knowledge of all matters relating to the proper administration and operation of hospitality front office and guest services operations Minimum two years Front office or Guest Services management with at least one year supervisory experience Previous experience as a Director of Front Office in a similarly sized hotel, preferred Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria Knowledge of hotel operations Excellent and demonstrated communication skills: written and verbal Outstanding and proven guest service skills Organizational skills Experience with hotel property management systems. Opera preferred. Effective management, leadership, organizational and communication skills Ability to work flexible schedule to include weekends and holidays