Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. Our Loews Hotels & Co Travel Planner is a critical piece of the puzzle when it comes to our guests’ journey. Our Travel Planner is the first point of contact when a potential guest is seeking out one of our hotels. That is why we charge our Travel Planners with the responsibility of “selling” the Loews experience in a meaningful, genuine way. Our Travel Planner is responsible for providing guests with all the information they need to inform their travel plans– from the first phone call to when a guest stays on property. By actively engaging with each guest to ensure that every last detail of the reservation is taken care of, we can make sure our guests truly feel at home when they stay at Loews. That’s why it is critical that our Travel Planner engages each and every caller in a considerate, thoughtful and not overly scripted manner. Most communication is handled by phone, though some processes do require written correspondence. We are looking for Team Members that have hospitality in their DNA, and in turn, we offer an inclusive and empowered culture where our Team Members can flourish as part of our team, and as an individual. Essential Functions and Responsibilities Sells the Loews’ experience which includes hotel, restaurant, spa, golf, area attractions and events while incorporating the Loews Hotels Reservations Department standards Actively engages with the guest by listening and focusing on their distinctive set of requests to anticipate their needs Maintains knowledge regarding all hotel/room features and amenities and incorporates that information into the selling process, always offering the guest the opportunity to enhance their stay Accurately completes the reservations process by ensuring that the reservation and guest profile is correct and current Ensures all guest requests are clearly noted and are documented in the appropriate system to establish thorough communication with our properties Engages the guest with an unmistakable sense of courtesy, generosity and professionalism Actively listens to guest requests/challenges to ensure they are handled promptly with genuine care, and escalates as necessary Regular attendance in conformance with standards Required to work varying schedules to reflect business needs including nights, weekends and holidays Required to attend all training sessions and meetings Qualifications Ability to read, write and speak English effectively Ability to work cooperatively with others Ability to maintain confidentiality Ability to communicate effectively both written and verbally Ability to work effectively, maintain composure and make decisions in stressful situations. Ability to organize workload, and adapt quickly to change Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel Proficiency in windows-based computer programs to include e-mail (Outlook), internet and word processing applications (Word) Strong computer skills and ability to learn new computer applications Education: High School Diploma or GED equivalent Experience: 1-2 years customer-facing work experience, preferably in hospitality or sales Language Skills Preferred: English, Spanish, Portuguese and French Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.