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1 Service Support Representative Job in St Charles, MO

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Lloyd Industries, Inc
St Charles, MO | Full Time
6 Months Ago
Service Support Representative
Full Time | Durable Manufacturing 6 Months Ago
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Lloyd Industries, Inc is Hiring a Service Support Representative Near St Charles, MO

Biomedical Test Equipment manufacturer, distributor and service provider is in need of a full time Service Specialist to join our team. The service specialist will be responsible for overseeing the items sent in for service and/or repair within a small warehouse environment. This role includes checking in units, creating documentation, verification, staging, keeping track of units as they go through our system, preparing units for our shipping department, and other processing. The service specialist also acts as a liaison between the service department and customers regarding the status of their service items.

Duties and Responsibilities (Service Support Representatives may specialize in specific categories)

Equipment Processing:

  • Processes and handles equipment for internal transfer or shipping/receiving from vendors
  • Physical processing of equipment to shipping, service, or other internal departments
  • Maintains customer accessories while equipment is processed
  • Maintains quality records for Standards

Order Entry:

  • Enters customer information, PO and status updates or changes
  • Updates database with status changes and customer information
  • Enters Service Return Forms and Purchase Orders for service and parts

Responds to customer inquiries for status and questions on service items in a prompt and courteous manner:

  • Phone, email, fax
  • Turnaround time, eta for completion
  • Escalates issues to next level
  • Experience communicating with others on a Technical level a plus (for example, knowing the difference between Volts and Ohms).

Prepares Service repair quotes, including initial contact and follow up.

  • Calculates pricing, gets approval and sends to customer
  • Follows up on quotes for approval with customer

Communicates with vendors for service parts and repair

  • Contact vendor for RMA for service return (pricing, eta, etc.)
  • Contact vendor for parts, pricing, availability, etc.
  • Prepares and submits necessary paperwork including PO and RMA

 Requirements:

  • Experience in a related Service field a plus.
  • Experience working under a Quality Program a plus.
  • Knowledge of Microsoft Office
  • Basic typing skills; familiarity with 10key
  • Mathematical aptitude with the ability to calculate percentages a plus
  • Excellent communication skills both written and verbal
  • Superior customer service and interpersonal skills
  • Highly organized and detail oriented
  • Must be able to communicate and work effectively with different levels of the organization
  • Ability to work independently and take initiative
  • Position requires sitting, typing, standing, bending, and lifting/shifting up to 50 pounds 

Benefits:

Benefits first of month after 30 days* -- Annual Raises in January – In business over 30 years with no layoffs – Family Owned – Opportunity to see facility and meet supervisor and manager prior to hire 

*Including Health (4 options), Dental, Vision, STD, LTD, $50,000 Life Insurance, 7 paid Holidays, PTO, 401k (match $0.50 on $1 for first 4%), and 401k Profit Sharing (after 1 year)

Education:

  • High School diploma required

Company Address:

3081 Elm Point Industrial Dr., St. Charles, MO 63301

Websites: 

BCCalibrationService.com

BCGroupIntl.com 

BCGroupstore.com

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

POST DATE

09/30/2022

EXPIRATION DATE

10/09/2022

WEBSITE

firedamper.com

HEADQUARTERS

ORANGE PARK, FL

SIZE

50 - 100

TYPE

Private

CEO

WILLIAM LLOYD

REVENUE

$5M - $10M

INDUSTRY

Durable Manufacturing

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The job skills required for Service Support Representative include Customer Service, Microsoft Office, Communication Skills, Initiative, Life Insurance, Field Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Support Representative. Select any job title you are interested in and start to search job requirements.

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