LiveTiles is an Australian owned, fast growing Employee Experience (EX) company, headquartered in Melbourne, with teams across the US, APAC, and EMEA regions. 

We believe that the world is a better place when humans are free to do their best work. We create and deliver EX technology for companies of all sizes to connect their employees to everything they need at work for a more personal, productive, and purposeful experience. From complex digital workplaces to quick-to-deploy mobile apps our solutions help connect your people to the very best employee experiences.

Your Mission:

We are looking for a personable, driven, and problem-solving Technical Support Specialist to join a hyper-growth business. You will be an essential part of our Global Support team. Your focus will be to own, prioritize, troubleshoot, and support issues related to our products and platform. You will work in coordination with your Dev teammates to ensure that our customers are quickly and successfully overcome any technical issues they may face when using our platform.

People say you’re a great communicator and top-tier problem solver. You have good written and verbal communication skills with unparalleled follow-up skills. You leave people with the impression that you are really listening to them, understand their problem, and you’re there to help. You look for every opportunity to make things better and you’re all about the team.

What you'll do:

• Monitor customer support channels (Zendesk, Intercom, Phone and chat) for incoming requests
• Triage and solve support tickets, by investigating and gathering information from customers in an efficient manner to reduce disruption and resolution times
• Provide solutions to complex customer problems relying, for example, on your knowledge of SharePoint; Azure; Office365; JavaScript; HTML; and CSS
• Provide timely and clear communication of updates to customers on the status of their support ticket
• Perform troubleshooting on LiveTiles’ products and related platforms.
• Coordinate with internal teams including Product, Professional Services and CSM (Customer Success Management) to assist in ticket resolution
• Work effectively with team members in multiple time zones (US, EMEA, and Australia)
• Author and update our knowledge base articles

What we're looking for:

• Experience in providing customer service support
• Advanced troubleshooting and multi-tasking skills
• Customer-centric attitude with a strong sense of empathy
• You’re an outstanding team player with a great sense of humor
• Strong verbal and written communication skills in English required, German is a plus
• Experience with SaaS platforms and O365, SharePoint, and/or MS Azure
• Expertise in HTML, JavaScript and CSS is a plus

Now that you've got the details, here's some additional perks that make LiveTiles a great place to work:

• EX days - Take some time to try a new experience
• Volunteer days - We encourage you to give back to the community
• Career growth - We want to help you grow with us
• Hybrid workplace - Flexibility to alternate
• Did we mention great teammates?

Our culture: 

Great things happen when people connect. We live for employee experience – where people are deeply connected to their company’s purpose, brand and vision, and where they are enabled to perform at their best and are happy and healthy at work and in life.

Our awesome culture is built around 3 core values; We are decent human beings, we get Sh!t done, and we create unforgettable experiences. Our employees are spread across the world, we offer flexible work conditions, and we support one another through collaborative practices and social connections.

So, let’s connect!

LiveTiles is an equal opportunity employer and we value diversity at our company. We do not discriminate because of your race, religion, colour, national origin, gender, sexual orientation, age, civil status, veteran status, or disability status. Our recruitment practices promote true accountability. We are committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.