Liveops is seeking an experienced Business Intelligence Analyst to be a key contributor in helping transform our Analytics capabilities across the business. The analyst will report to the Director of Business Intelligence and be responsible for creating data-driven insights, dashboards, and visual reporting, as well as performing ad-hoc querying of data and assisting with continuous improvement efforts. The analyst understands the value of data-driven insights, has demonstrated experience using data visualization platforms, SQL, and possesses the business acumen and technical skills to work cross-functionally and help in the evolution of Liveops’ BI organization.

The Purpose of Your Role

• Play a critical role in the design, development, support, and continuous improvement of the BI environment supporting internal and external stakeholders
• Analyze complex data from multiple sources, determining configuration and connection methods for ingestion
• Design dashboards and reports using Tableau Cloud and Desktop for internal/external consumption
• Develop BI solutions according to user requirements, best practices, and industry standards
• Participate in a full BI development lifecycle including planning, design, development, testing, migration, and production support
• Take data from multiple sources and develop and enhance ETL processes for performance and scalability
• Work collaboratively with and understand the analytical reporting needs of business stakeholders
• Effectively communicate technical subject matter to non-technical business stakeholders
• Be a source of training and insight on the Tableau platform to facilitate internal knowledge transfer
• Work with disparate data sources and systems to facilitate a high-performance BI environment

The Qualifications We’re Looking For

• Bachelor’s Degree in a quantitative or technical field or equivalent experience
• Experience with business intelligence tools such as Tableau, Power BI, and others
• Experience developing business applications using SQL
• ETL and data ingestion experience (REST API, JSON, XML, ODBC)
• Practical understanding and use of SQL (MySQL, MSSQL, PostGreSQL)
• Experience with data design and development including data modeling, mapping data elements from various data sources and loading objects including dimensions, hierarchies, and tables
• Experience with cloud-based data warehouse tooling (Snowflake, DBT, others)
• Hands-on experience with SAS, R, Python or similar statistical packages
• Strong business acumen with the ability to think strategically and work independently
• Excellent presentation, project management, and communication skills

The Competencies You Bring

Attention to Detail, Individual Impact and Influence, Conceptual Thinking, Data Gathering & Analysis, Dealing with Ambiguity, Decision Making & Planning & Organizing

The Value You Deliver

• A passion for data analytics and complex problem solving
• Growth minded, adaptable and hungry to develop your skills
• Positive impacts for internal and external stakeholders in support of our organization’s strategic initiatives

About Liveops

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Legal authorization is required to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)