About Us Live Oak is more than a bank. Live Oak helps people realize their full potential so they can create meaningful impact at work, home or in their communities. As an innovation hub, we fully embrace a bold approach to solving problems and surpassing goals. Daily life at Live Oak centers around a culture of taking care of each other, which has made us one of the most desirable places to work. We’ve topped the list of American Banker’s “Best Banks to Work For” because of our unparalleled dedication to our people. Our commitment to our customers and our culture is intertwined, so we seek those who embody and embrace what it takes to empower the American dream. Learn more at liveoakbank.com. How This Role impacts Live Oak and its People We are on a mission to be America’s small business bank. Our deposits help fund loans for small businesses across the country. As a Deposit Operations Specialist, you help fuel the growth of small businesses. The Deposit Operations Specialist is responsible for all deposit operational activity for the bank including account maintenance, money movement, and reconciliation. This position promotes business for the bank by maintaining relationships with internal and external bank customers. The Deposit Operations Specialist is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario. What You’ll Do at Live Oak Maintain knowledge and understanding of bank policies and procedures Process ACH transactions, ACH returns and ACH files using various banking platforms within the governance of NACHA rules and guidelines Open collateral and bank-controlled accounts per requirements of the lending relationship Maintain and update account holder information across multiple banking systems Research and resolve deposit account and general ledger reconciliation differences Monitor and review online deposit applications to ensure accurate documentation has been obtained Monitor and address all exception items including non-post, stop pays and NSF transactions Handle incoming and outgoing wire requests Issues and maintains debit cards Handles debit card disputes Adhere to all regulatory requirements and training How You’ll Do It Organize, plan, and prioritize Apply knowledge of deposit products, services, rules, and regulations Pay close attention to detail to ensure accuracy and to minimize mistakes Take steps to reduce adverse effects and mitigate risk Effectively communicate with others and adapt communication style as needed Demonstrate willingness to learn, accept feedback, improve, and adapt to change Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering or other unlawful activities Required and Preferred Experience A minimum of two years banking experience strongly preferred Bachelor’s degree or equivalent industry experience required Knowledge of banking regulations preferred Required to Thrive at Live Oak Dedication – You possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work. Ownership – You take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality. Innovation – You embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems. Teamwork – You understand that together, we do more. Only through collaboration, accountability and trust can we accomplish our mission. Respect – You treat everyone with courtesy, politeness and kindness. “The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.” Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at careers@liveoak.bank EEO is the Law Commitment to Diversity Live Oak Bank is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at Live Oak Bank and is an important principle of sound business management.