About Little Flower,

Little Flower Children and Family Services of New York is a not-for-profit charity serving children, families, and individuals with developmental disabilities across New York City and Long Island. Our staff of over 600 people provide caring and professional services to nearly 2,000 people every year. Since 1930, Little Flower has been committed to improving the lives and well-being of those we serve by providing foster boarding home care, residential treatment care and where appropriate, adoption. Our work focuses on strengthening the family so that they can provide a safe nurturing environment for raising children and to overcome a myriad of obstacles that threaten a child’s safety.

Summary Job Description:

The Quality Improvement Specialist (QIS) has the primary responsibility of participating in quality audits and reviews for the Residential and OPWDD Programs. The Quality Improvement Specialist will ensure compliance with all state and federal regulations and guidelines. Under the direct supervision of the Director for RTC and DD Quality Assurance, the QIS is responsible for performing periodic, independent and documented reviews of systems, records, and processes relating to RTC and OPWDD services and supports. The Quality Improvement Specialist will present findings of audits to the Director and other managers.

Principle Responsibilities:

• Must possess the knowledge, skills and disciplines essential to perform documentation reviews, audits and other quality initiatives;
• Knowledge of Residential and OPWDD regulations, along with other Federal and State regulations, requirements, standards, and policies;
• Strong communication, written, and analytical skills; ability to work effectively with all levels of management and staff;
• Must have excellent computer skills with the ability to create, maintain and navigate computer systems including Microsoft Word, Excel and Outlook; Knowledge of electronic health record systems (Therap a plus);
• Highly organized and detail oriented; Strict confidentiality a must;
• Travel required to other LFCFS locations;
• Must be able to work independently and as part of a team.
• Perform regularly scheduled internal reviews;
• Collect, analyze, interpret and document information to support audit/documentation review findings;
• Maintain agency records of all programmatic reviews/audits;
• Provide assistance in monitoring of Occurrences, Medication Errors and Investigations;
• Provide assistance to individual programs to analyze and resolve identified problems;
• Create, implement, and oversee training initiatives to meet quality standards and promote proactive approaches;

Special Qualifications:

• Must possess superior oral and written communication skills and possess computer literacy.
• Comprehensive knowledge of the complex compliance rules and regulations relating to the program services under authority of this position is preferred.
• Thorough knowledge of the approved contractual reporting methods and systems governing the program services under authority of this position as required by Federal, State, and municipal agencies is preferred.
• Ability to prepare complete accurate reports and statements of considerable complexity.

Minimum Requirements: 

• Bachelor’s Degree in Healthcare, Human Services or a related field required with at least 3 years experience working with I/DD or youth child welfare residential population; Leadership and/or training experience a plus.

Travel Requirements:

This position serves all Queens program and requires travel throughout the borough. It is currently hybrid remote; however, QA staff may be called in for QA activities as needed.