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Lions Clubs International
Oak Brook, IL | Full Time
$58k-78k (estimate)
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Technology Specialist
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Lions Clubs International is Hiring a Technology Specialist Near Oak Brook, IL

Job Description

Job Description

We’re in the business of Good

Lions Clubs International is the largest service club organization in the world. Our 1.4 million members are serving locally and globally to help take on some of the biggest challenges facing humanity.

Every Lion and club is supported by our international association. More than 300 Lions International staff members are constantly working on tools and technology to enhance Lions’ service. When caring people join together, roll up their sleeves and take action to make their community better, it’s an incredible feeling for everyone involved.

Here's how you can help. We are currently looking for a Technology Specialist to join our team and rise to the challenge of empowering service.

Position Highlights:

The Technology Specialist is responsible to drive overall LCI strategic initiatives and improve service through technology utilization and innovations in the Member Service Center. The Technology Specialist will work to improve our existing processes to drive greater efficiency and customer support and will work closely with the MSC and Digital Product Management team to drive optimization of technologies within the Member Service Center.

What You’ll Do:

  • Own operational and technical aspects and maintenance of Member Service Center products, including Zendesk and Salesforce, telephony and member management systems.
    • Configure and/or maintain overall CRM architecture within the CRM platform (and across full suite of customer engagement tools and systems, including Zoom and Aptify).
    • Support team members and monitor user adoption of CRM tools.
    • Provide ongoing user training and create training materials as needed.
  • Work with member support team to identify high ticket count drivers related to LCI digital and web products. Drive change with the product development team by prioritizing these items. 
  • Improve our existing processes to drive greater efficiency and customer support quality. Conduct operational postmortems, feedback sessions, and training. Use data to diagnose areas for improvement.
  • Support strategic initiatives across LCI by pulling support data and providing analysis. Set up and maintain data dashboards that measure our KPIs, agent impact and user trends across the user experience, through a variety of tools.
  • Oversee and/or maintain training documents and ensure staff are effectively trained on MSC digital products.
  • Oversee and/or maintain necessary integrations and systems coordination for LCI headquarters and across global regional offices.
  • Configure and/or maintain overall CRM architecture within the CRM platform (and across full suite of customer engagement tools and systems, including RingCentral and Aptify)
  • Troubleshoot support issues within technologies as they arise with detailed mitigation plans.

We’re Looking for Someone With:

  • BA/BS degree required (or equivalent experience)
  • New technology implementation and change management experience required
  • Advanced knowledge of Excel (spreadsheets, graphing, tables, pivot tables, calculations) required.
  • Minimum two years direct Zendesk or other CRM platform administration experience required.
  • Zendesk or Salesforce Admin Certification highly preferred
  • Experience with Aptify or similar member management systems preferred.
  • Demonstrated acumen for setting up technical systems and an understanding of basic use of HTML, JIRA and SQL based languages preferred.
  • Working knowledge of developer tools including Zendesk SDK and APIs highly preferred

Why You’ll Love Working Here:

Lions Clubs International has excellent benefits for you and your family. We believe in a balanced work-life and have programs and benefit plans to support our employees, such as:

  • Three weeks paid time off plus time off for volunteering.
  • Flexible and hybrid work schedules
  • Comprehensive medical, dental, vision, and life insurance plans
  • Flex spending accounts for medical and dependent care
  • 401K with employer match
  • Reimbursable training
  • Casual dress

Diversity, equity and inclusion are at the core of who we are. Diverse and inclusive teams have a positive impact on the work we do, and we know that having varied perspectives helps generate innovative ideas to solve complex problems in an ever-changing world.

Lions Clubs International Is an Equal Opportunity Employer

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Job Summary

JOB TYPE

Full Time

SALARY

$58k-78k (estimate)

POST DATE

03/28/2024

EXPIRATION DATE

04/10/2024

WEBSITE

md4office.org

HEADQUARTERS

Santa Barbara, CA

SIZE

<25

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The following is the career advancement route for Technology Specialist positions, which can be used as a reference in future career path planning. As a Technology Specialist, it can be promoted into senior positions as a Consultant - Education that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Specialist. You can explore the career advancement for a Technology Specialist below and select your interested title to get hiring information.

If you are interested in becoming a Technology Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technology Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technology Specialist job description and responsibilities

Technology specialists provide support services for technological systems, programs, and networks.

03/16/2022: Houston, TX

Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.

02/27/2022: Richland, WA

They should be technology-savvy and be able to resolve all the technical difficulties.

02/19/2022: Billings, MT

Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations.

02/14/2022: Parkersburg, WV

Unlike using the more traditional marketing channels, digital marketers effectively communicate through appropriate technology platforms.

03/18/2022: Olympia, WA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technology Specialist jobs

Develop Excellent Communication Skills.

04/18/2022: Gary, IN

Learn Relevant Tech Skills and Gain Experience.

05/09/2022: Columbus, OH

Practice fixing common computer problems.

03/30/2022: San Bernardino, CA

promoting certain technology products or services.

03/03/2022: Pensacola, FL

Set clear expectations with each assignment.

04/25/2022: Corpus Christi, TX

Step 3: View the best colleges and universities for Technology Specialist.

Butler University
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