Search By
534 Jobs
Support Services Specialist Lincoln County OR, OR | Full Time
9 Days Ago
Technical Support Specialist (Member Services) Well Chapel Hill, NC | Full Time
Just Posted
Director of Support Services Orleans Parish Communication District New Orleans, LA | Full Time
7 Days Ago
Support Services Supervisor (LCSW) Crossroads Hospice & Palliative Care Oklahoma City, OK | Full Time
9 Days Ago
Support Services Supervisor Consistent Care Marysville, WA | Full Time
2 Months Ago
Support Specialist St. Paul's Senior Services SAN DIEGO, CA | Full Time
4 Days Ago
Support Specialist Hinton Transportation Investments, Inc. Country Club Hills, IL | Full Time
11 Days Ago
Support Specialist Palantir Technologies Palo Alto, CA | Full Time
19 Days Ago
Support Specialist Palantir Technologies New York, NY | Full Time
19 Days Ago
Support Specialist UltraLinq New York, NY | Full Time | Remote
24 Days Ago
Support Specialist ClickDimensions Atlanta, GA | Full Time
1 Month Ago
Support Specialist MorCare, LLC Illinois, IL | Full Time
1 Month Ago
Student Services Specialist Rancho Santiago Community College District Orange, CA | Full Time
1 Day Ago
Student Services Specialist Rancho Santiago Community College District Orange, CA | Full Time
1 Day Ago
Student Services Specialist Touro University New York Central Islip, NY | Full Time | Remote
1 Day Ago
Patient Services Specialist Gulf Coast Center Angleton, TX | Full Time
5 Days Ago
Office Services Specialist 1 Vizient, Inc. Chicago, IL | Full Time
7 Days Ago
Technical Services Specialist Royal Credit Union Eau Claire, WI | Full Time
7 Days Ago
Technical Services Specialist Fluidra North America Newnan, GA | Full Time
10 Days Ago
Client Services Specialist HRT Solutions Columbus, OH | Full Time
12 Days Ago
Patient Services Specialist Resurgens PC Fayetteville, GA | Full Time
18 Days Ago
Marketing Services Specialist National Information Solutions Cooperative (NISC) St. Louis, MO | Full Time
22 Days Ago
Patient Services Specialist Cooper Clinic A Prof Assn Dallas, TX | Full Time
22 Days Ago
Family Services Specialist Intercept Health Roanoke, VA | Full Time
25 Days Ago
Patient Services Specialist 100 UVM Medical Center Berlin, VT | Full Time
25 Days Ago
HR Services Specialist Cerebral Staffing, LLC Menomonee Falls, WI | Temporary
25 Days Ago
More Search Results

Support Services Specialist

OR, OR | Full Time

Job Description

Your job in the department is to . . . 

Serve as the first point of contact for clients, caregivers, family, and partners presenting to LCHC via phone or in person. This position provides crucial patient care services that support the financial health of LCHC by ensuring patient appointments are scheduled and completed appropriately, verifying insurance, entering demographic data, and reviewing schedules for optimal provider utilization.


Your job also involves . . .

High quality customer service for internal and external interactions and communications.  Preparing, retrieving and distributing clinic information to staff, clients and the public.



  • Serve as receptionist and front office support.
  • Schedule appointments and maintains schedules.
  • Answer the phone, transfers calls, and manages multi-line telephone system.
  • Act as first point of contact for all clients, caregivers, and family.
  • Receive and relays messages to appropriate staff.
  • Assess and responds of emergency and non-emergency nature.
  • Show tact and diplomacy in challenging or confrontational situations .


  • Perform data entry in Electronic Health Record and other web-based patient portals.
  • Prepare letters, reports, and correspondence.
  • Perform basic office administrative tasks to support the department.
  • Daily mail pick-up, drop-off, and distribution.
  • Order and distributes office supplies.
  • Monitor and utilize reports to ensure appropriate patient follow up.


  • Provide information to patients, providers, and family about the financial resources and programs available.
  • Collect and processes payments.
  • Support staff, providers, and clients with account and billing questions.
  • Perform insurance eligibility queries through the EHR, other health coverage portals and/or by phone.
  • Manage cash drawer bags and prepares deposits.


  • Contact agencies for records.
  • Processes records requests.
  •  Performs scanning to place documents into the EHR in compliance with policy and procedure. 
  • Uses electronic system to enter, edit, and retrieve client information.


Minimum Education Level

High School Diploma / GED

Specifics: Supplemented by courses in typing, computer data entry, computer software programs.


Minimum Experience Level

Two- Three years 

Specifics: Customer Service background and progressively responsible clerical experience.


Substitution Note:  Any satisfactory combination of education, experience and training that clearly demonstrates the ability to perform the work as determined by the Health and Human Services Director.


Desirable Qualifications: Bilingual and/or bicultural competencies for the Latinx population. Experience or Knowledge of Electronic Health Records. Completion of medical terminology courses preferred. 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The required knowledge, skills and/or abilities are listed below:

Knowledge of:

  • Healthcare office practices and procedures.
  • Record keeping and reporting.
  • Basic knowledge of billing and payment principles.
  • Basic knowledge of commercial, Medicare, and Medicaid insurance eligibility.


Skill or ability to:

  • Provide high quality customer service that is respectful and promotes trust with all interactions. 
  • Convey information, ideas, and facts both orally and in writing to supervisors, colleagues, and individuals, inside and outside the county, using language and a format the audience will best understand.   
  • Utilize computers and other technology to communicate in written and verbal forms (e.g., word processing, texts, emails, spreadsheets, department-specific software).
  • Effectively relate well with others, including supervisors, colleagues, and individuals inside and outside the county. Exhibit a professional manner in dealing with others and working to maintain constructive working relationships.   
  • Take personal responsibility for the quality and timeliness of work. Show up to work on time, and follows instructions, policies, and procedures. Meet productivity standards, deadlines, and work schedules.   


Job Conditions: Normal working conditions, but must handle frequent interruptions, multiple telephone calls and counter work, and frequent data input.


Work Location: Lincoln County 


Travel: None



The physical demands are typical of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical capability to handle high mobility demands and complex personal interactions.

  • Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
  • Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Some tasks require the ability to perceive and discriminate sounds.
  • Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, and violence. Tasks are sometimes performed with exposure to disease or pathogenic substances.



Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position.   Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.