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Support Services Specialist

OR, OR | Full Time
Expired

Job Description

Your job in the department is to . . . 

Serve as the first point of contact for clients, caregivers, family, and partners presenting to LCHC via phone or in person. This position provides crucial patient care services that support the financial health of LCHC by ensuring patient appointments are scheduled and completed appropriately, verifying insurance, entering demographic data, and reviewing schedules for optimal provider utilization.

 

Your job also involves . . .

High quality customer service for internal and external interactions and communications.  Preparing, retrieving and distributing clinic information to staff, clients and the public.

JOB FUNCTIONS

CUSTOMER SERVICE:

  • Serve as receptionist and front office support.
  • Schedule appointments and maintains schedules.
  • Answer the phone, transfers calls, and manages multi-line telephone system.
  • Act as first point of contact for all clients, caregivers, and family.
  • Receive and relays messages to appropriate staff.
  • Assess and responds of emergency and non-emergency nature.
  • Show tact and diplomacy in challenging or confrontational situations .

ADMINISTRATIVE:

  • Perform data entry in Electronic Health Record and other web-based patient portals.
  • Prepare letters, reports, and correspondence.
  • Perform basic office administrative tasks to support the department.
  • Daily mail pick-up, drop-off, and distribution.
  • Order and distributes office supplies.
  • Monitor and utilize reports to ensure appropriate patient follow up.

FINANCIAL:

  • Provide information to patients, providers, and family about the financial resources and programs available.
  • Collect and processes payments.
  • Support staff, providers, and clients with account and billing questions.
  • Perform insurance eligibility queries through the EHR, other health coverage portals and/or by phone.
  • Manage cash drawer bags and prepares deposits.

RECORDS:

  • Contact agencies for records.
  • Processes records requests.
  •  Performs scanning to place documents into the EHR in compliance with policy and procedure. 
  • Uses electronic system to enter, edit, and retrieve client information.

MINIMUM QUALIFICATIONS 


Minimum Education Level

High School Diploma / GED

Specifics: Supplemented by courses in typing, computer data entry, computer software programs.

 

Minimum Experience Level

Two- Three years 

Specifics: Customer Service background and progressively responsible clerical experience.

 

Substitution Note:  Any satisfactory combination of education, experience and training that clearly demonstrates the ability to perform the work as determined by the Health and Human Services Director.

 

Desirable Qualifications: Bilingual and/or bicultural competencies for the Latinx population. Experience or Knowledge of Electronic Health Records. Completion of medical terminology courses preferred. 


KNOWLEDGE, SKILLS AND/OR ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The required knowledge, skills and/or abilities are listed below:

Knowledge of:

  • Healthcare office practices and procedures.
  • Record keeping and reporting.
  • Basic knowledge of billing and payment principles.
  • Basic knowledge of commercial, Medicare, and Medicaid insurance eligibility.

 

Skill or ability to:

  • Provide high quality customer service that is respectful and promotes trust with all interactions. 
  • Convey information, ideas, and facts both orally and in writing to supervisors, colleagues, and individuals, inside and outside the county, using language and a format the audience will best understand.   
  • Utilize computers and other technology to communicate in written and verbal forms (e.g., word processing, texts, emails, spreadsheets, department-specific software).
  • Effectively relate well with others, including supervisors, colleagues, and individuals inside and outside the county. Exhibit a professional manner in dealing with others and working to maintain constructive working relationships.   
  • Take personal responsibility for the quality and timeliness of work. Show up to work on time, and follows instructions, policies, and procedures. Meet productivity standards, deadlines, and work schedules.   

WORKING CONDITIONS

Job Conditions: Normal working conditions, but must handle frequent interruptions, multiple telephone calls and counter work, and frequent data input.

 

Work Location: Lincoln County 

 

Travel: None

 

PHYSICAL DEMANDS

The physical demands are typical of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical capability to handle high mobility demands and complex personal interactions.

  • Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
  • Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Some tasks require the ability to perceive and discriminate sounds.
  • Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, and violence. Tasks are sometimes performed with exposure to disease or pathogenic substances.

 

REASONABLE ACCOMMODATIONS

Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position.   Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.