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Limelight Networks
Home, AZ | Full Time
$110k-142k (estimate)
8 Months Ago
Senior Customer Success Engineer
$110k-142k (estimate)
Full Time 8 Months Ago
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Limelight Networks is Hiring a Senior Customer Success Engineer Near Home, AZ

Company Overview : Limelight, Inc. (NASDAQ: LLNW) is a leading provider of edge application orchestration and content delivery services. We own and operate the largest, fully optimized private network in the world and support customers with a strategically dispersed team of experts to provide edge services that are fast, secure and reliable.

Job Purpose:

The Sr. Customer Success Engineer is an internal client advocate, and responsible for aligning Limelight Networks resources to successfully execute business goals and initiatives. The Sr. Customer Success Engineer contributes to the success of the sales team by partnering with the Client Directors, leading projects, and strengthening relationships with organizations across Limelight Networks.

Essential Functions:

  • Responsible for named clients with existing or near term revenue that exceeds $1M per year
  • Proactively monitor client product usage and overall health
  • Drive client Engagement by establishing meaningful cadences for reporting through meetings with clearly defined objectives, stakeholders, milestones, risks, and metrics for success
  • Project Manage the overall use of Limelight services, including onboarding of new clients or projects, special event-based initiatives, and changes/migrations.
  • Quarterback Customer Support, Client Success, and Expert Services teams to meet and exceed client’s expectations, grow market share and utilization across all Limelight products and services
  • Fully understand client’s business and workflow to establish credibility with a consultative approach
  • Leverage deep functional expertise to increase client usage of existing services
  • Identify new opportunities within the account base and pass them to Account Managers so they can be tracked and pursued
  • Act as an internal liaison between members of the Client Success Team and drive Customer Obsession across Limelight
  • Proactively identify chronic issue patterns or trends and lead aligning resources to prioritize a course correction
  • Lead the planning and participation of Limelight’s Voice of the Customer program

Experience and Education (minimums)

  • Bachelor's Degree in Business or equivalent combination of experience
  • 7 years of technical account management or client engineering experience
  • Strong verbal and written communication skills, including presentation preparation for a C-Level audience
  • Previous project management experience for either client accounts or program/portfolio management
  • CDN, Internet, networking, and/or cloud technology experience a plus

Knowledge, Skills & Abilities

  • Passionate, self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption
  • Strong analytical and problem-solving skills 
  • Strong interpersonal skills and experience building internal and external relationships
  • Consistent track record of highly professional customer service in a fast-paced, dynamic environment
  • Diplomacy, tact, and poise under pressure when working through client issues
Inspired People. Extraordinary Results.At Limelight we are committed to creating and delivering world-class digital experiences. Our core values act as a compass that ensures we stay on a course that empowers us to create unmatched value for our clients, extraordinary results for our shareholders, and inspire you in the work that you do. Our values are at the heart of everything we do; they are the foundation of our high performing culture. Ownership means we focus on the job that is most required, treating time and resources as precious like it’s your business. With a laser focus on Performance, we achieve extraordinary results through work that is planned and managed. We are Client Obsessed, we give them our full attention, they pay for it. Our First Team is radically committed to collaboration, trust, feedback, accountability and performance. Through Design, we create better experiences through simplicity and efficiency. 

Job Summary

JOB TYPE

Full Time

SALARY

$110k-142k (estimate)

POST DATE

07/21/2022

EXPIRATION DATE

08/30/2023

WEBSITE

limlightnetworks.com

SIZE

<25

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